Contact Bank With United Support

Every month- the bank app forgets my face- then forgets my log in ( which cannot be any email address whatsoever) making almost impossible to present should you call in to customer service for help. Finally the system forgets the password - which is blocked out when you type it and may never get typed correctly and is impossible to confirm. If I should get it all fixed, there is 100% chance that it will be forgotten by next month by the United Banking App system as I have it all written down. I now have 2 legal pad pages of notes - sign ins and passwords trying to log in. I know the service reps voice and name now as we get to speak every single month right around the 1st.

This is ridiculous. I haven’t been able to use this app for about six months or more. After one of the updates I tried logging in and it says my credentials are wrong because my phone number doesn’t exist. I went into the online access and everything is there and correct. I have called multiple times to customer service and every time I am told that the system is temporarily down. For six months? That’s no longer temporary. Can you find someone who knows app development, maybe a pasty pimple faced high schooler that is proficient in Halo or something computer-ish? Anyone has to be better than whomever you have working on your “temporarily” permanently down system right now.

This app has never worked for my husband and me at the same time. For months my husband was unable to get into this app. Now his works and mine doesn’t. We’ve reinstalled the app to no avail. I just get a loading screen, and sometimes I get an error popup. My husband has to type his password every time he opens the app. His Touch ID will not work. He used to get an error message saying the iPhone’s Touch ID setting was turned off, but his iPhone setting has always been on. We are actively looking for a new bank that offers good mobile banking. United Bank does not.