Contact Cozi Family Organizer Support

by R0tt0napples

This calendar does it work well with other calendars. It doesn’t exchange with other calendars well it’s all read only. Doesn’t work with Alexa. You can’t do much as far as settings when your not on a desktop. The “month view” is not color coded. It’s the most basic view and is hard to read. This could be so great but I feel like it was a waste of money. There’s really NO REASON to buy the subscription. The free version is essentially the same since the month view is lacking in every way. That’s the only thing you get with upgrade. I will not buy again next year. Thanks for the reply. I’ve already been in contact with Cozi. They have given me the same links. The information is available it simply isn’t helpful. It does nothing with Alexa except lists which, for all the “works with Alexa” excitement I found, is really misleading. It should say “only works with lists in Alexa” I expect a more IFTTT approach with a family calendar. I expected to pay the premium and have lots of extras. Instead, I paid and found out it’s useless with Alexa and it’s exactly the same as I was for free. I’ll know better next year. It’s unfortunate because it COULD be a really valuable tool if it did more. And add some vegetarian and vegan recipes please.
The one thing I can say, is you have great people working for you. They genuinely want to help. They are all very courteous and kind.

by Ipodallthetime

When I found this calendar I was so excited. We have a really busy family and lots of moving parts. I was so happy I wouldn't have to send emails and texts as reminders anymore or field the when and where questions. It was all at our fingertips. Until I had to get a new phone. My old phone died. I got a new one and as is the usual I needed to sign back into the app. Only I can't sign back in. At all. I thought I had forgotten my password, but nope, my email address isn't recognized. I emailed customer service where I get an auto generated response telling me it will be at least 3 days before they will get back to me. If I am paying for the app (which Im not) it will be sooner. So after waiting 3 days I receive an email suggesting that I may have typed in the wrong email address or spelled it incorrectly. This is as if I'm bot intelligent enough to think of that on my own that I had to wait three days for someone to point it out. So I responded to the email letting them know what I tried and guess what...they will get back to me in 3-5 days. I will no longer be using this app. If I have to start a new account I would rather go to an app that cares about their customers and that realizes how important a family calendar is. So incredibly disappointed in this app and their level of customer service.

by Jimkcec

I have asked for help now for over six months!!

2 years ago all was well in the family plan I thought it would be a neat gift for the family so I added the gold and my account was charged for several years. My family and myself never got access as it was only placed on my email and not the family!! Once I realized this I was eliminated from the family plan and now almost a year of email cannot get back to see the family plan. This with covid and 2 daughter graduating from high school has made COZI useless to me and not worth the money for gold or aggravation. I would highly not recommend this software as they scam you into going Gold then lock you out of the account and the only support is through email and very slow! I am not the only one that has experienced this as their frequently asked questions states if this occurs get in touch with customer service! I would highly advise seeking better business bureau help and or cancelling your card as they do not respond in a timely manner!

The message I got was they see my plan and that I have paid for the service but they never attached it to the family plan and it has never worked!! Beware of the scam!!