Captize app not working? crashes or has problems?

Captize Status

Last Updated on 2024-09-30 by Marco Wenzel

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Common Captize Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Captize app on iOS and Android devices. Solve all Captize app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Captize iPhone Issues and Solutions

Captize iOS app crashes, not working, errors
Captize iOS app network issues
Captize on iOS has black/white screen

Captize Android App Issues and Solutions

Captize has errors/crashing/not working
Captize server network connectivity issues
Captize has black screen

Captize iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Captize app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Captize app crashes or not working on Iphone (iOS):

Close and restart the Captize app on iPhone
Update Captize app to the Latest Version for iOS
Uninstall and reinstall Captize iPhone app
Update your iPhone to the latest iOS version

Fix Captize on iPhone unable to connect to server/internet connection issues::

To resolve Captize network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Captize black/white screen (blank screen) on iPhone:

Follow the Captize iOS app troubleshooting guide Here →

Captize Android App Issues and Solutions

Fix Captize not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Captize app issues:

Force Stop the Captize App
1. On android, goto "Settings" » click Captize app. » click "Force Stop".

Update Captize to the latest version on PlayStore

Clear Captize App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Captize app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Captize.

Fix Captize unable to contact server/ Captize internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Captize » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Captize » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Captize on android.

Solve Captize black/white screens issue on Android:

Follow the Captize android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Marco Wenzel, developers of Captize.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Robinhood Website

Privacy Policy: https://robinhood.com/l/privacy

Developer: Robinhood

About this app

Easily extract contact information from business cards or create PDFs from all kinds of documents. this app uses advanced image and word processing technologies and provides built-in tools for organizing, editing, signing, and sending your scans. Whether in the office, at school or at home - digitize and optimize your workflow with this app! this app is a versatile scanner app for your mobile device.