Contact VITA Support

by Matthew264959153840462

I love the app it’s free and has sooo many cool features. It’s an amazing app for being free, but there is some problems. Now I have been using this app for like 5 months now so I have used this app. There are a lot of problems like the app crashing and shutting off, I have no idea why it does this I have tried so many things but it doesn’t seem to fix the problem. There is a really big problem about this app. There was an edit I spent about 7 hours on and It would lag a lot like I couldn’t watch the second half without it lagging. So I thought to my self if I export it that will fix everything since that’s what I did with my other edit, boy was I wrong, but not about the export because I bet if I could export it it wouldn’t lag but I couldn’t export it at all. It would just go about more than half way then it would crash and Trust me I’ve tried everything so I spent 7 hours on this edit and it is my favorite edit but this app is just so frustrating you can’t work on it. I really want to export my edit so badly but I can’t and it would just be sad for people to work on and edit more than I did and realize It won’t work. This just made me not want to use this app anymore and probably a bunch more other people. So Vita I am begging you please fix this problem.

by Alldamnnamestaken

So I wanted to record a cool train video with only photos. Basically a stop motion. When I had gathered my pictures I proceeded and got a good stop motion of my train. I then wanted to export it and have it saved to my photo gallery. When I pressed export it took a second and said “Damaged file included” I thought this was weird as nothing was deleted and I have enough storage on my phone. If you could also go into more detail explaining which particular file is causing this issue, that would be greatly appreciated. That is the only issue I have experienced with this app but otherwise the interface and easy editing is cool. Until this problem gets looked at, I might have to find alternative editing applications to get as this can’t be allowed. I also think that along with pointing out the damaged file, there would be a system to let me know which file is damaged and what I can do about it. That is really all of the complaints I have about this video editing application.

by Hyzenthladybug

I have been using vita for a few weeks now and at first it was amazing: great quality, tons of effects and filters, the transitions were a little glitchy but overall worked well, however all of a sudden all my projects (including one I had been working on for days and was super close to finishing) were declared unavailable and I now have no way of accessing them. It says some of the files were deleted (even though they are all still on my phone and I didn’t touch anything) and while it offers an option to continue editing when I click on it nothing happens: just a blank project with all my work nowhere to be seen. I really hope there’s a way to fix this (and at least the time stamps still show up on the project files so I’m hoping there’s still a chance) but it’s been several days now and I’m starting to lose hope of ever seeing those projects again. Anyone know how to fix this please let me know :’(