Whatnot - Live Video Shopping Reviews

by Brezz33

I’ve been using Whatnot for over a month now and love the idea. I’ve spent several thousands of dollars on over 100 transactions. Do you think I should be able to get someone to answer my email within a week? Well they don’t! Now I just ran into a payment issue and haven’t been able to upload any credit card on their app and I’m not sure why. Hopefully they get back to me before Christmas so I can start buying again. It’s April so I would say I have a 50/50 chance.
I’m just so frustrated that not one employee can take the time to look into my Now 2 issues.
There are also issues with the bidding so be careful bidding. It might say bid $4 and when you press it, you might have bid $100. Since everyone bids at the last second it goes up extremely fast so make sure you watch before you bid. Custom bidding is the safest.
Hopefully they will hire some employees and run this like a normal company. It will be sad if they ruin it.

by Ruben_215

I had just recently gotten into using Whatnot a bit more and made my first attempt at selling a pop, only to get my pop lost or stolen in the process due to me using the wrong shipping label according to the this app support tech when all I did was literally use the same label I had gotten through them in an email but I don’t know how tracking numbers came out different and it’s been a whole hassle and I’m here still with no money or pop feeling pretty upset.

Edit: it’s now been a month or so and still no response, I have my post office receipt showing it’s the same address as the one they had sent me through email to ship my sold collectible but their argument is that I used the wrong label to ship and it was delivered to the wrong place when the label the post office gave me matched the address on the one they emailed to me by this app. So I sit here with nothing still waiting. Customer service still pretty trash.

by The Tee Ruth

I’ve already wrote a review on Whatnot but I’m writing another as I grow more and more frustrated and disgusted with Whatnot. I’ve applied multiple times to be a seller on Whatnot and never get a legitimate response as to why I’m not getting approved. They ask for proof of sales, which I provided and have completed over 1,000 orders on PopShop live. They clearly favorite who they want to sell on Whatnot and it’s a joke. A former friend of mine got approved within a month of applying and he is banned from eBay, PayPal, Mercari, and other sites. He used to go live with me on Instagram and he wouldn’t make nearly as much sales to be approved so quickly. They also approved another seller who was on PopShop and didn’t last two weeks because she couldn’t make sales. More than likely approved her because she is a girl. She also doesn’t know anything about cards or players besides what her boyfriend tells her. I’ve watched countless buyers get scammed or pay well over resale to end up getting screwed in the process. The approval system on Whatnot is a joke. Majority of the sellers are cons. And it’s getting pathetic that legit sellers who are doing this for the community are on hold for whatever pathetic reasoning they have.

by HiddenRider

All in all a pretty well crafted app with consumer interphase, BUT Whatnot lacks attention to the streamers themselves. As a consumer, I can view blatant favoritism to streamers who’ve already reached success, advertising for only big streamers and the short end of the stick for small streamers. Slow in updates for anything but iOS users which limit streamer/consumer relationships. Rules are okay to be broken if you’re a top streamer but not for smaller streamers. There is a favoritism to people who can only be described as “snowflakes”. Rating system needs an update too, there needs to be a better structure and an area for the consumer to leave a review and not just stars and why can’t a streamer argue a rating if it’s obvious they’ve been review bombed? There is no protection, no work from this app to increase viewership unless you’re already big, bad rating system, terrible algorithm and not enough moderators or enforcement of rules EQUALLY to everyone regardless of income or views.

by Yeeeeeeeerreeeerd

This could be a fun and enjoyable app if only it worked. It’s so buggy and trying to get a hold of someone from their support is awful. They tell you they fixed the problem and they don’t… Thats if they even respond to your email. Their support team is completely incompetent and utterly useless. When this app sellers tell you how awful Whatnot is and how much worse the support is it’s saying something. I’m on over my 20th email and not a single person knows what they are doing. They should add a customer support phone line so problems can be resolved on the spot. Overall, I’ve spent thousands of dollars on Whatnot and I will say I’m very happy with the sellers I just wish they had an app where they were supported by the developers. Also, 11% of all sales goes to this app where they could use the funds to improve Whatnot but instead they release pointless updates that have zero benefits to the users and buyers. Hope they figure their stuff out soon because I’ve started seeing sellers do private sales through Whatnot to avoid the issues which ultimately costs this app their 11%.

by Cococolton

The notifications are extremely annoying with no way to turn off or on certain ones, you have to have all on or all off. They spam you with random things you don’t care about and never get what you do care about. You get notifications from stuff you’re following that happened years ago to hours ago and you always miss everything. The layout is annoying, it needs to be more like eBay or something to actually function as a selling app. I do like how they have recently purchased prices. The search option always bugs out for me, it needs better search options, more broad and more specific options. I want to be able to search for Star Wars funko pops and sort newly listed pops and have all of what I want to see pop up. There needs to be better options for sorting and there needs to be bids and similar things. There just needs to be a bunch of major improvements before Whatnot is usable.

by Blondevil16

I’ve been an avid buyer and seller on this platform since it’s early days. I used to love using Whatnot and saw it as my go-to for both buying and selling Funko Pops. However, my “inventory” consists of hundreds of listings that I have ZERO search functionality or management ability over. I have to manually scroll through almost 400 of my own listings on Whatnot to find an item I listed. Typically, Whatnot will glitch about halfway through and start repeating the beginning listings so I can never make it through everything. As a seller, I need a platform that makes cross-posting easy with the ability to update my listings easily. Sadly, Whatnot is the opposite of that. If I can’t access my 300+ items, I can’t deliver with the integrity I strive for as a seller, and it also makes me weary as a buyer to purchase anything from a seller with a lot of listings for that very same reason. Overall, Whatnot has great potential. But the fancy live auctioning features and talk of introducing chat features shouldn’t come at the cost of basic functionality like inventory searching or simple data exports. At the end of the day, it’s a good enough app, but not the trusty bread and butter go-to app that I had really hoped Logan and the team were striving for long term.

by Jasminina16

It’s my first time selling on Whatnot. I sold an item over a week ago and it has been delivered a couple of days(almost a week). I finally decided to reach out to customer service and I received a notification and email the next day that it has been complete. The weird thing is my balance is zero but there’s a transaction of the money I should’ve received. Funny thing is I never physically selected the transfer button. I thought it transferred automatically so I checked my PayPal account and there are no transactions. I have no money in my account. I felt comfortable selling here because of the great reviews. I just want my money. If customer service can reach out to me about this situation, I will appreciate it

Update: After I left a review, I received my money in my balance. I just don’t like that it’s connected to PayPal. It took weeks to get my money. I would have prefer it if I can link my debit card. Bottom line, I got my money 3 weeks after the item was delivered.

by Shaggy_Fk7

Whatnot has helped build my now ever growing collection of funko pops . Now that being said . I know that updates are necessary to keep up with the times . But too many changes at once chase issues . Here are a few examples of things I feel need to be brought back to visibility in Whatnot . As well as things I think that should be added
1. The items for sales scroll bar that used to be in the home page .(this is a big one , because as of right now . Unless the person is following you and they happen to look at notifications , no one will know you’re selling something unless they do a search for something specific )
2. When you go to someone’s profile you no longer see bio information . So if I want to reach someone I bought something from . I need to hope there user name matches their social media .
3. Some way to directly communicate with sellers or other member thru Whatnot .
I could go on an on . But let’s start with these . Otherwise . Love Whatnot , love the community. Great job

by Showmewhatyoupop

I’ve bought at least 20 pops from this app in the last few weeks, my absolute favorite place to get second hand pops, and the customer service is outstanding. I ordered a pop, it arrived to this app damaged, they sent the pop back and gave me a refund, I bought the same pop again(trying to complete the set) and this one arrived to them damaged again, they recognized my account, and that I was trying hard to get this pop, so they issued me a full refund(again) sent the damaged pop to me for free, along with another free pop, just for the inconvenience. I can’t say enough how much I absolutely LOVE Whatnot

by Tracy_Antonii

Hello
This is an amazing site is a great place to find for me Funko pops at very good prices and I love how it’s easy to do selling as well.
This site is very user-friendly and seriously just the best site out there for your collection. The only thing I would like to see in the future for the site is to also be able to list loose Funko pops and also let buyers do a review on sellers because sometimes I’ve gotten Funko pops where they smell like smoke or they were just very dirty boxes and yet they listed as mint condition. So I believe reviews would help avoid these things.
To also have the way to trade pops to, but selling loose ones would be awesome!!
All In All Awesome site 5 ⭐️⭐️⭐️⭐️⭐️ Great Customer Service and Fast response to emails THANK YOU!!!!😎😎😎😎😎😎😎

by Greenman0352;)

I really like Whatnot and I think they are on to something great. I’ve been following and using them since day 1 but I feel they’re juggling too much. The electronics move on their part was a great financial move to start with but I think them taking the electronics off and focusing more on vintage clothing and things that aren’t big as far as profit margins might hurt them. Of course the funko pops are their bread and butter and I think they perfected that. I hope it works out for them I really do, but experience tells me that this is going to hurt them but time. They are still really great do not get me wrong, but that is why I left the 4 star review instead of a 5

by Burnetb52

this app is an awesome app that allows you to buy, sell, and trade, well as live stream your live auctions and giveaways! Whatnot is definitely what is needed for competition against ebay and other bidding sites as you can do it live and get more product sold at a much faster rate. The ONLY issue I have with it is it takes a lot before you can go live, and it’s something I’m working for but I believe it’s causing them to loose out on views and competition for business because they are limiting the number of people who are able to sell live on their app. I’m hoping I can soon be a live streaming addition to Whatnot, but until then, I continue to work on selling via their selling service and other competition as well.

by MrMcTaco

As a new-ish collector, I had never experienced anything like this before this app. I find myself using the auctions more so than the buy it nows, which I never would’ve expected, and I often find myself just watching auctions even when not looking to buy anything, especially since the community is so cool. I’ve even tried my hand at selling on here, and the process is amazingly smooth, especially compared to sites like eBay.
The only complaint as someone who has sold something is that I would love a feature to know how many views a buy it now item has, as sometimes it is hard to know if what you are selling is a hot item, or if it’s too expensive.
It’s hard to explain how fun Whatnot is, you just gotta try it.

by Cdubluta

this app has been a great app so far. I’ve made at least 5 or 6 purchases in between Nov. & Dec. 2020. It’s easy to navigate and I haven’t had issues with it except for some reason my iPhone gets hot while using it so I have to switch to the iPad for longer use. Also, it would be great if I could go back to my buying/purchase history and see who the seller was for an item I bought. I like this because when I receive an item I bought in the condition it was advertised, I would generally like to go back and purchase from that seller again due to a positive experience (if they had anything else listed that I was interested in of course). Otherwise, Whatnot has been great. Hope it continues to grow and get better!

by Blitzilla

I wanted to wait for a purchase I made to come in the mail before I reviewed.

It’s very rare for a newer platform to come out that I think actually has legs. Whatnot is great. Bought a few trading cards. The bidding aspect of Whatnot can get a little addictive but it’s very fun and innovative! I like the unexpected community aspect of it. The cards I bought were great and arrived fast.

I had a couple issues with pre-bidding where it was easy to delete the dollar sign and wouldn’t let you just submit a number without a dollar sign. But this was fixed after a day or so!

I would love for it to be possible to hide the chat since sometimes because it can block the view of something a seller is showing.

The button to like…flip the top and bottom portion of what the seller is showing is cool but not super intuitive.

I wish there were a feature that you can decide to have the sound on or off when you get a FaceTime/call. Sometimes I’m on a long chill video chat and I want to check what the seller is doing but I can’t since the sound is off.

Overall, very cool. Wonder what the future holds - if there will be more static options for people to choose from and not just the live video selling. Or maybe there is and I can’t find it haha.

Cheers!

by Mitch90976512

I got Whatnot when I first got in the “funko game”. It is very new but for a new app it runs great. Positive review first!

1. Really easy to navigate, they have a great search engine and it’s so simple to find, buy, and submit sales to Whatnot . I have not sold any on here yet (which will bring me to the negative review portion) but it’s easy to do
2. The pop are decadently priced. Some of the best priced pops I’ve seen have been on here, also there are ridiculously priced pops because they are the only listing.
3. PURCHASED pops I’ve had are in AMAZING condition. The way they are shipped is insanely good, and they’ve all had protectors and have been kept nice and snug in the box. Shipping prices aren’t bad either.

The bad:
My only complaint is that people don’t buy pops here too much. At least not mine. I see a lot of pops here for a long time that go no where. That being said, the places that do sell them are the auctions they do, which have some grails for sure, but they sells pops there for WAY more than they’re worth. I think people just get catch up in the hype of it.

Overall it’s a great app!

UPDATE 9/12

I’m giving Whatnot a five star because of the great customer service and understanding on their end. Fast response, empathy to a situation, and clear message is key to any great company! Love it.

by Cory Hyman Aka Funkopolis

I echo the same sentiments as in the other reviews about the genius of the built in PPG, real time values and everything we ever loved about Mercari, minus the fees, but there are a couple of developmental shortcomings.

The biggest one is that there’s no validation for account creation. I accidentally entered my email incorrectly and was not able to update that part of my personal information to fetch the shipping label for my sales.

The second would be the lack of a fail safe when listing with prices. I listed an item for sale for $0 and it was permitted to be published. Most selling apps have an algorithm that inform that the value just be greater than zero.

As far as applying to be entered into the Beta live program, there is really no place to list credentials that would influence the developers decision other than asking if you have sold on this app before. Consider it is less than 11 months old and there are collectors who have been active in the community for the past 5+ years with various experiences, it would benefit the developers and app to include those with commiserate experience and verifiable credibility in the collecting community.

Other than that, I see Whatnot being the model for online selling for Pops especially with some fine tuning and continued quality leadership in the way of its collector friendly offerings.

by LymanII

Whatnot is a great place to buy and sell Pops, even for non live users you can list 97% of what funko pops exist. Now let’s talk comics… this is a wonderful place to buy comics, the comic community is great! If you want to sell comics currently it’s only allowed with live auction, which after 6 weeks I have found if you aren’t a big social media account, you tuber or some major eBay comic seller you don’t get the live auctions and other applications from big names will go before you. I personally verified this with 2 big name you tubers that applied for this app after me and were selling live in no time. If you want to buy a comic I highly recommend Whatnot, if you want to buy and sell a few funkos great place to go. If you want to sell a comic….or more than 1000+ books like me (30 year collection) this isn’t an easy place to move comics. Back to eBay and making listings for endless hours I guess. Not the best place here for selling comicsfor the common man.

by Kikicushy

I’m loving Whatnot but there are a lot of issues with it. The auctions don’t load live a lot of the time and we constantly have to close Whatnot fully and re-enter so we can see the live auction. Also a BIG issue I have is that when I make an “offer” on a listing, it goes in the “offer” section of the “buying” tab and I can never click on it to see it, who is selling it or anything. Even when it’s been accepted and even shipped. I can never click on it. I don’t understand why there is a difference. I can see all that info in the other purchase section for other purchases that were bought outright or through the auction. This really needs to be fixed. I also find the rating system weird as you have to wait for it to show up. And if it does when you’re not ready to rate, you have close out of the window and wait a few days for the rating to pop again or the notification to click on. Other than that, it’s a great app and have had good seller/buyer experiences.

by LSDSMAS

Whatnot is a joke. Don’t even waste your time trying to buy stuff on here. Especially in the auctions. They sold an item to me during an auction, then claimed that it “glitched” because they didn’t make enough money on the item so they reauctioned off the item I already purchased. Not a single person even tried to contact me and let me know they were reselling the item they already sold to me either. When I asked support for it to be made right they told me that if I’m not willing to consider these “glitches” then I probably shouldn’t participate. Their policy claims that they actually try to solve the problem instead of just siding with the buyer, but what they really mean is that they will automatically side with the seller.

by Fjshebkdjcnsd

Whatnot is amazing. Hands down. But ever since the update, the search option is all messed up and doesn’t give me anything close to what I’m searching for. I realize after a few searches that it gives me the same 14 results no matter what I search up. On top of that, when I look at the funko pops I have, once I hit the bottom of the page and waiting for the rest of the results to load, it throws me back to the top. And it keeps doing that every time it loads. It didn’t do that before. Please fix these problems. This only happened after the update. But again, AMAZING APP!!

by JayTV91

I don't like the option of not having a second forward-facing photo... Such as a designated area for including an extra photo showing you are willing to include a hard stack or to show the proof for glow-in-the-dark pops. I just added in a post- it message with my first photo and included a glow photo in the "damaged" area so hopefully trying this out, my last post I submitted will still be approved! Otherwise so far seems very easy and I appreciate the shipping cost immensely.

by Meh12890

I already wrote a review, and I want to provide an update to it, but it won’t let me edit it so I am trying to write a new one.

My original review rated Whatnot at 1 star due to a looping login issue that, despite a successful login, continued to loop you through logging in anytime you attempted to view your account.

I received a response from the folks at this app the same day the review went live asking me to contact support and how to do that. I did so. That night and the next day I received emails from them stating they found the issue, corrected the issue and submitted an update to Whatnot Store. I updated Whatnot and now everything works as it should.

Now I can give Whatnot the 5 stars it deserves. The folks at this app are super responsive, friendly and on top of their game. As I stated in my original review, the first transaction I did through them was fast, easy and super smooth. I am in the middle of my second transaction and it is going just as well.

Thanks to everyone at this app for handling this issue as quickly and professionally as you did.

by Bkabdew

I am thrilled to find so many items that I collect in one place!! There were Funko Pop figures that I had never seen before, and I made sure to snatch one of those up quickly! Pricing seems fair, shipping is based on location, and check out was streamlined and super easy! I was able to check out with PayPal giving me protection on my purchase, which I appreciate. Products are rated by condition with pictures on verified listings. I’m excited to dive in and find more goodies for my growing collection of Funko Pop!! Thank you for such an easy way to find and purchase things I wouldn’t otherwise know where to find!!

by ShamanRay93

I just want to see this is a great app and wonderful idea to create a community where people can bid on collectibles and sell as well. My only question is that they allow more people to host live on there. I’ve filled out an application but I don’t know how long the waitlist is and when/if I would be able to stream with you guys. I stream on Facebook weekly and have an established eBay and Mercari store but I want someone to reach out to me so that they can see I would be a great addition to the community.

Please keep up the great work and hopefully allow more people to stream Live.

by Chad's Closet

The perfection of a selling/buying app! Not only does it do a good job making selling and buying collectibles so easy, IT EVEN HAS LIVE AUCTIONS!!! You can also scan Funko Pops to get their value. I’ve never downloaded such a perfect app! You guys at this app are doing such a good job! The only problem I have is sometimes I get kicked out of Whatnot at random times and have trouble with live auctions depending on how many other auctions are going live at the same time. BUT I know you guys will fix those small bugs because you guys are the BEST!!

by STATiiC.PoPS

I’ve had nothing but a great experience with Whatnot! Whatnot was MADE for Funko fans and collectors alike! Whatnot gives you a comfortable feel for what your pop you want or have may be trending at. The live auctions are a blast wether you’re wanting to purchase or just watch! They do giveaways along with some of their sellers. It’s an overall awesome app. They continue to update it and have amazing customer service as well! I’ve bought and sold on here, and one day hope to have a live auction myself!

by Charliehourse

I’m not a big collector myself, but my brother is and I thought I’d have a look for anything that would make a good holiday present for him. I searched a few collections via the filters and found that they made a Parks and Rec Ron Swanson figure. Perfect! I really wish there was Apple Pay since it was a bit tricky to enter shipping information in the small form fields at checkout, but I found PayPal and that saved me time. Would recommend to anyone looking to buy as a gift.

by DLpLow

I recently started collecting pops. I work hard and I am always looking for a bargain. I have been using the funko app for last year and find it lacking ( and shady at times when you click to buy a pop.)

But the this app app makes it easy to purchase ( and get pops at or below PPG value ! ( because we all want to pay below it!! But then again when there is that one pop you want you’ll pay whatever it takes!

The barcode scanner is a awesome feature to bring up items on the fly!

Also the FAQ section basically covers every question concern you could possible be thinking of. You can tell they care !

Thank you guys again for being a reliable trusted service ! You rock ! 🤟🤟🤟