Froedtert&MCW Reviews

Wow - DO NOT UPDATE! What was once a necessary app has now become a necessary evil. Impossible to read ANYTHING, the type is so small. And I have the largest iPhone screen Apple makes. FroedtertMCW used to be incredibly easy to use and simple to navigate and see at-a-glance everything you needed. Now it’s cluttered with too many tiny little icons and even tinier type, rendering it impossible to locate anything necessary. Log-in is cumbersome. I don’t want to sign in with Facebook or Google. All they do is farm my info. I VALUE MY PRIVACY. I can’t even figure out how to get into an upcoming appointment so I can pre-register. I no longer want to use FroedtertMCW . Sad, because it is necessary for my health. It’s an ugly, horrible, useless tool. So much for pre-checking in. Can’t read the type it’s so small. Can’t read notes or any directions for the same reason. Also - FroedtertMCW can now only be logged into by tapping on a link through an email from Froedtert; it cannot be logged into via tapping on FroedtertMCW itself. That refuses your current log-in information and instead asks you to create a new account. I am NOT going to go through that again. Ridiculous. If you’re smart, you revert to the previous format. That was a piece of cake, and fully functional.

What I thought would be the easiest way to pay a recent bill resulted in the loss of 45 minutes of my life. The amount due is shown however you need to make and seek out the new path by some dragons and dungeons logic. Any developer with an ounce of sense would have a button right underneath the amount due and label it something like “Pay bill” which when clicked on would take you to the credit card screen.

Also, users of the old app log in using a user name. The new app requires an email address. There is a link to take you to the old log-in screen that gets you inside the account, but no where does it tell you how or where to change from you old login name to the new required email address. Oh yea the old user name expires on June 2021.

I made an appointment with Dr. Beaumont for 12:30pm today, and at 10:15am, I received a call that he only wanted to see me virtually. I explained how I specifically scheduled an in person because that is what I wanted. How does he listen to my lungs virtually? Anyway, I had influenza over Thanksgiving and while better, I have a persistent cough. I was unhappy that he switched my appointment to virtual but the lady I spoke with said since that is the only way he will see me, that she could cancel it instead, so she did.
Terrible practice. Shameful really. That’s not how you treat patients and I am very disappointed in that practice.

Use FroedtertMCW mainly for reviewing labs. As a cancer patient I need to be able to view current and past results. With the previous app a patient could review a specific lab and it would show all the results for that lab result and even gave option to graph it, much easier to see trends. With the new app you are unable to compare the values unless you scroll to each different day, very time consuming and definitely not user/ patient friendly. The new lab result area needs a total revamp. Look at Marshfield Clinic app if you need some insight on how to improve.

Yesterday I tried to send a message, but it wouldn’t send, so I copied the message figuring I could just paste it in later. Well guess what it wouldn’t paste in the message system later. What a waste of time for nothing. Why didn’t you make the copy and paste workable in your system? I did find the menu page that had the care team page, but I’m still wondering if I go to FroedtertMCW if the same is true that I will be able to find the care team? I really really hope you can improve FroedtertMCW quickly. Randy

The recent updates Froedtert has made has made FroedtertMCW complete unreliable. For the past 3 months I have been able to get into my chart and my Froedtert visits once. I am constantly uninstalling and reinstalling only to get the same problems 2 days later. I have many medical issues. FroedtertMCW stinks for those of us who used to rely on FroedtertMCW to contact our medical professionals and keep up on our health.

I really like that everything is all together in one stop shop. Also used the preview my hardware feature which was helpful V.A. waiting til the visit was supposed to start.

Ever since the latest update, I have difficulty logging into FroedtertMCW . Doesn’t recognize my email and password and resetting password makes it more confusing. I liked how it was before the update. MyChart was available within it and didn’t need another sign in.

The on-demand platform was so slick and easy to use for a same day urgent care appointment. Also super easy to link my MyChart account. Can’t wait to see what else I can access from here in the future!

So glad FroedtertMCW was easy to use. Took a minute to sign up and create. With Coronavirus and everyone being so busy being able to setup virtual visits will be very convenient for my family.

I’m amazed how quick the service was and how easy it was. It’s less stressful then going by person.

I timed it once - it took more than three minutes to open FroedtertMCW . If I don’t launch it when I’m at least five minutes away from work, I don’t bother. If I try to launch it when I’m pulling in, it isn’t open by the time I have walked in.

The Froedtert&MCW app helped me connect with a physician in minutes and allowed me to get my issue diagnosed and taken care of quickly!

Wow! Very efficient process to see a provider via FroedtertMCW for a virtual visit. Super job!!

Disappointed...installed on my ipad but would only show in portrait mode...have to undock from my keyboard every time we want to use it...definitely discourages frequent use....should be easily fixed by the author...won’t use other apps with this limitation.

App was working fine few days ago. Today I was attempting login and was directed to upgrade, which I did, only now find out app is being worked on and not available. What? Never send users to an update before you test it. IT 101.!

More and more of us are using ipads; why are so many apps not ipad friendly; have to unplug and rotate screen like a phone. uuuuggg!

Great experience for me. Very informative and helpful. So friendly!!

The appointment was fast easy and helpful.

Symptom checker literally NEVER works, so don’t bother with it, you’ll just have to take money out of your wallet at urgent care

So glad FroedtertMCW was easy to use. Took a minute to sign up and create. With Coronavirus and everyone being so busy being able to setup virtual visits will be very convenient for my family.