Contact Equitable Support

by Freedom Power

I have been a loyal customer since the early 90’s I received a letter stating that I owed $ 408 and because it’s past due they are canceling my life insurance when I called I was on the phone for over an hour and finally someone answered finally I asked them why I owe this amount they said they raised my monthly payment from $110 to $123 in November of 2019 !! What is the problem o said you are still taking $110 I don’t understand I never received an email or letter telling me that it was raised so they continued and said that the balance is the difference from November till till August 2020 are you kidding me every time the raise the monthly payment they just take the new amount monthly so the policy WAS CANCELLED and they said I have to wait till a receive the cancellation letter then I can pay the balance and reinstate the policy That’s a whole load of crap I couldn’t even pay it online before the cancellation I just received the letter it was dated August 25,2020 I got it September 19,2020
This Company used to be the best now I don’t know what they are doing BE CAREFUL CHECK YOUR POLICY ONLINE

by NotoriousJ.O.E.

Full disclosure, this review is less about the app and more about Equitable the company. My spouse has been trying to transfer funds and it seems they deliberately make the process very painful compared to other financial firms we have done business with. If you want to transfer money, or do a rollover, she needed a special form that needed to be mailed to her. The advisor never returns calls, and it feels like things are deliberately complex and cumbersome to prevent people from leaving the firm. Overall, one of the worst customer experiences we’ve had, and would absolutely not recommend doing any sort of business with Equitable.

by Jnliao77

I can’t even get into the app. I was made aware of its existence while logged in to my account from my desktop. I keep getting a vague “something went wrong error.”

This error message immediately reminded me why I didn’t have the app. I had deja vu all over again. This must be my 3rd time trying their app and deleting it after it doesn’t work (I have to log in thru safari).

Honestly find Equitable (and AXA before this) to have the worst online tools. The only saving grace is that I basically put money in and don’t need to do much with it otherwise this poor app and equally poor website would make me switch institutions.