Contact Victure Home Support
Published by 深圳大界 on 2023-08-15About: 1. Add camera equipment (currently supports the camera PC420 and EC810 ) 2.
How to Contact Victure Home Customer Service/Support
Listed below are our top recommendations on how to get in contact with Victure Home. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Victure Home. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 深圳大界
100% Contact Match
Developer: AFAR TECHNOLOGY LIMITED
E-Mail: [email protected]
Website: Visit Victure Home Website
68.97% Contact Match
Developer: AFAR TECHNOLOGY LIMITED
E-Mail: [email protected]
Website: Visit AFAR TECHNOLOGY LIMITED Website
Reported Issues: 12 Comments
By Bob
8 months agoUnable to get cameras to move upon sliding my fingers across app. It used to work on all 5 cameras. Now it works on none. Please help
By Carol pollard
1 year agoHi, my IPC360 has gone off line. I can’t get into my app keeps saying server off line. Connecting. But nothing happens? Have spoke to my broadband provider and there is no issue with them. Can you help? Thank you , Carol
By Cindy Maloney
1 year agoWhen trying to get my FC940 loaded into the app, I'm getting an error message that says it doesn't support 5G wifi.
By Craig White
1 year agoI am having issues with recovering videos. I purchased the service and every time I try to view videos it says to Please Subscribe to cloud services and when I hit the subscribe button, it tells me the subscription is successful, but PayPal has it under review. This has been the case for about 8 months. I am not finding any solutions to this and if I am not able to get any here, i will have to replace this system. I love the cameras, but if I cant review saved clips, the system is useless to me. Please point me in the right direction as i am not interested in purchasing a new system. It all worked fine for the first year and I could view the saved clips. Thank you Craig White
By Dianne peterson
1 year agoIt arrived! Now what do I do? I have a Motorola phone that has problems with Wi Fi, I don't have a computer. I know nothing about electronics! Will this RX1800,AX1800 Dual Band Wu Fi 6 Router work with my moto phone now? How do I set it up? Or do I need more equipment? Thanks, D.Peterson
By Lorie Graciano
2 years agoCan't seem to play video. It keep saying it's already viewed. Help. I will have to cancel if I cant get someone to fix this.
By SONAL CHANDOK
2 years agoI am.not able to connect the camera.pls help
By hank
2 years agoi have pc530 when camera is on live after some time it goes into "think"mode and is blank this defeats the live portion of the product
By Mark Prescott
3 years agoI've had victure home app for about 5 weeks it's stopped working can't log in it just says app stopped
By kjb9870
Great camera, terrible app
We were using this camera for our baby monitor. It was located close to our modem and router so we excepted no problems. The camera and app worked well for the first month or so, then I would wake up to loud baby cries, but heard nothing from my phone. When I’d look at my app (that I kept running all night), there would be a black screen with a buffer wheel. No video or sound until I closed the app and reopened it. Sometimes even doing that wouldn’t work. I would have to completely close the app and restart it. I reached out customer support who responded that they debugged the app and to try it again. It still had the same problems. I was then told to make sure I had the updated version. I did. Still the same problems. The camera is great. The app is garbage. We don’t use this any longer. I bought a new camera system for our baby’s room.
By jcbmclghln
Worked for the first couple months.
System worked good for the first couple months. Now it takes forever to connect to the cameras, when you open the app and click on the settings it just sits there with the loading wheel on the screen. You can’t restart the hub or anything from the app. I used the SD card recommended for this system and still can’t view any notifications without subscribing. I have tried restarting the whole system deleting the cameras and unbundling the hub and reset everything up as if I just received the system and it made no difference. Camera system still doesn’t function as it should. I will be finding a new system.
By whitwhit108
Two models
I ordered the older model that has the triangle on it and I absolutely love it. So I ordered two more of the same exact one... but I got two totally different ones. They say the name on them instead of the triangle. So I downloaded the app and it’s totally different from the first one. I need to be able to go back and view everything that happened while I was away from my house but I can’t. I even purchased 2 of the $3 storage for 24 hour play backs. It didn’t work either. Either tell me how to go view and watch my video footage from me being away or send me two of the older Versions please. I will send these back.
Have a Problem with Victure Home? Report Issue
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Why should I report an Issue with Victure Home?
- Pulling issues faced by users like you is a good way to draw attention of Victure Home to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Victure Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Victure Home.
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