Contact Victure Home Support
Company Name: 深圳大界
About: 1. Add camera equipment (currently supports the camera PC420 and EC810 ) 2.
Victure Home Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Victure Home. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Victure Home. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 12 Customer Service Reviews 😭😔💔
Unable to get cameras to move upon sliding my fingers across app. It used to work on all 5 cameras. Now it works on none. Please help
Hi, my IPC360 has gone off line. I can’t get into my app keeps saying server off line. Connecting. But nothing happens? Have spoke to my broadband provider and there is no issue with them. Can you help? Thank you , Carol
When trying to get my FC940 loaded into the app, I'm getting an error message that says it doesn't support 5G wifi.
I am having issues with recovering videos. I purchased the service and every time I try to view videos it says to Please Subscribe to cloud services and when I hit the subscribe button, it tells me the subscription is successful, but PayPal has it under review. This has been the case for about 8 months. I am not finding any solutions to this and if I am not able to get any here, i will have to replace this system. I love the cameras, but if I cant review saved clips, the system is useless to me. Please point me in the right direction as i am not interested in purchasing a new system. It all worked fine for the first year and I could view the saved clips. Thank you Craig White
It arrived! Now what do I do? I have a Motorola phone that has problems with Wi Fi, I don't have a computer. I know nothing about electronics! Will this RX1800,AX1800 Dual Band Wu Fi 6 Router work with my moto phone now? How do I set it up? Or do I need more equipment? Thanks, D.Peterson
Can't seem to play video. It keep saying it's already viewed. Help. I will have to cancel if I cant get someone to fix this.
I am.not able to connect the camera.pls help
i have pc530 when camera is on live after some time it goes into "think"mode and is blank this defeats the live portion of the product
I've had victure home app for about 5 weeks it's stopped working can't log in it just says app stopped
Great camera, terrible app
by Kjb9870
We were using this camera for our baby monitor. It was located close to our modem and router so we excepted no problems. The camera and app worked well for the first month or so, then I would wake up to loud baby cries, but heard nothing from my phone. When I’d look at my app (that I kept running all night), there would be a black screen with a buffer wheel. No video or sound until I closed the app and reopened it. Sometimes even doing that wouldn’t work. I would have to completely close the app and restart it. I reached out customer support who responded that they debugged the app and to try it again. It still had the same problems. I was then told to make sure I had the updated version. I did. Still the same problems. The camera is great. The app is garbage. We don’t use this any longer. I bought a new camera system for our baby’s room.
Worked for the first couple months.
by Jcbmclghln
System worked good for the first couple months. Now it takes forever to connect to the cameras, when you open the app and click on the settings it just sits there with the loading wheel on the screen. You can’t restart the hub or anything from the app. I used the SD card recommended for this system and still can’t view any notifications without subscribing. I have tried restarting the whole system deleting the cameras and unbundling the hub and reset everything up as if I just received the system and it made no difference. Camera system still doesn’t function as it should. I will be finding a new system.
Two models
by Whitwhit108
I ordered the older model that has the triangle on it and I absolutely love it. So I ordered two more of the same exact one... but I got two totally different ones. They say the name on them instead of the triangle. So I downloaded the app and it’s totally different from the first one. I need to be able to go back and view everything that happened while I was away from my house but I can’t. I even purchased 2 of the $3 storage for 24 hour play backs. It didn’t work either. Either tell me how to go view and watch my video footage from me being away or send me two of the older Versions please. I will send these back.
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