Contact HomeWAV Support

by Completely Screwed Over

I don’t know what’s going on, however, being constantly kicked off and having precious funds taken because the app is malfunctioning is very disappointing. My husband is currently in the local county jail and for some odd reason, HomeWAV isn’t working the way it usually does. It keeps logging me out and kicking us off in mid-conversation, then not allowing us to re-login. I have noticed you have been receiving some really bad reviews lately and I don’t know if you need to update the app to get rid of whatever is causing these issues or what. The last update was over a month ago. My husband and I have a 3 year old daughter as well and I’m gets very upset when our video calls get interrupted and then we can’t receive calls for at least 30 minutes after getting kicked off. It’s also taking more money then it should when it happens. It’s $0.20/minute as of right now per call. We are tight budgeted as it is and for us to put funds on his account just to be constantly kicked off is a bit upsetting. Hope you guys figure out what’s going on and are able to fix this in a timely matter so that others like myself are able to talk to their loved ones.

by Hellishgal

Let me just start out by saying HomeWAV is probably one of the worst FaceTime apps there is! If I could give negative stars I would give a thousand. It feeds off the fact that there is no other way to talk to your loved one beside this awful app. It’s a terrible money scheme that uses horrible quality. HomeWAV is the only app I am able to use in order to talk to my family member yes it’s helpful but I wanna see the one I love in person I wanna touch there hand this video company has completely destroyed conjugal visits. The old HomeWAV was a little better but then it updated and now constantly cuts out and says “error” and then logs me out, the audio is scratchy, there’s this new user agreement that keeps popping up no matter how many times I’ve pressed agree on it every time I enter the app it just pops up again. This app is awful and I hate that anyone is actually forced to download this terrible app!
These little things that are so easy to fix would help a ton just go back to before the update so I can atleast have a phone call without it getting blurry (and my internet connection is fine before you ask!)

by EM779

I hesitantly downloaded this app in mid January, despite the very poor reviews then. Fortunately, I ran into almost no issues I’d read about, for 5 weeks. There was an update early on which made the picture distorted and was awful, however, it connected & I could see and still talk with my son and vice versa. For the last week we’ve attempted to connect multiple times a day and had only gotten it to work once. I’ve deleted & redownloaded multiple times, reset my phone, added the plugin, deleted & redownloaded that etc. I’m beyond infuriated that there’s money I’d added and we can’t even utilize it to communicate. With 4 weeks left, I’ll be attempting to get the rest of my money back and deleting all the app and info. I would definitely recommend NOT downloading. These issues should be fixed before an app is even released. They offer no explanation, no possible resolution. I had no idea about the plugin until I went to download the main app. I’ve already spent over $200 and it just keeps sucking up what’s left and doesn’t ever load. Stick with the phone calls offered through the facility your loved one is in.