Synology Photos Status

Last Updated on 2026-03-31 by Synology Inc.

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Most reported problems

Not working

57.1%

21.4%

Photo/Video

14.3%

Screen

7.1%

Common Synology Photos Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Synology Photos network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Synology Photos App
1. On android, goto Settings » Synology Photos » click [Force Stop]

Clear Synology Photos App Cache and Data:
1. On android, goto Settings » Apps » Synology Photos » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Synology Photos.

On android, goto Settings » Apps or Manage Apps tab.
Click Synology Photos » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Synology Photos » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Synology Photos

E-Mail: [email protected]

Website: 🌍 Visit Synology Photos Website

Privacy Policy: https://www.synology.com/en-global/company/legal/privacy

Developer: Synology Inc.

Jun 11, 2026, 06:55 AM
a Mac user from Brandenburg an der Havel, Germany reported problems with Synology Photos : Login
Jun 10, 2026, 08:21 PM
a Windows user from Prague, Czech Republic reported problems with Synology Photos : Not working
May 01, 2026, 12:47 PM
a Windows user from Edmonton, United Kingdom reported problems with Synology Photos : Login
Jan 10, 2026, 04:28 PM
a Windows user from Cham, Switzerland reported problems with Synology Photos : Not working
Jan 08, 2026, 07:23 PM
a Windows user from Moscow, Russia reported problems with Synology Photos : Not working
Dec 29, 2025, 02:57 PM
a Windows user from Ingolstadt, Germany reported problems with Synology Photos : Not working
Oct 24, 2025, 05:10 PM
a iOS user from Amsterdam, Netherlands reported problems with Synology Photos : Screen
Oct 10, 2025, 02:19 PM
a AndroidOS user from Hamburg, Germany reported problems with Synology Photos : Photo/Video
Oct 04, 2025, 08:52 AM
a Windows user from Bad Tölz, Germany reported problems with Synology Photos : Not working
Aug 19, 2025, 08:58 AM
a Windows user from Heinsberg, Germany reported problems with Synology Photos : Not working
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