Contact FITNESS SF Support
Company Name: Fitness SF
About: Stay connected like never before with the new & improved FITNESS SF App. Whether
you're preparing for a session, crushing it at the gym, relaxing at home, or on
the move,
our app keeps you in the loop.
FITNESS SF Customer Service 💢
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E-Mail: [email protected]
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Developer: FITNESS SF
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3 Most reported problems 😔💔
Poorly supported; works intermittently
by Considered Judgment
I am updating the review below. They have once again updated, and it once again fails. People have to re-enter the password every time they come to the gym. Something about the bugs within this app prevent it from being automatically updated so I have to copy and paste the password laboriously. The poor guys at the front desk are tired of hearing people complaining about it , and I don't blame them.
[Previous review, which still applies. ] This works for a while, and then they update it without any beta testing and it throws everything off. They were late to adopt a website, then late to adopt an app in each case, management fails to support it properly. It's because when I want to go to the gym, I just want to go to the gym –-instead, I have to stand at the desk and chat with the guys about how the app is failing again. We all deal with it, but we have better things to do.
No class calendar and no user value
by Class User
Seems like a big miss for the new app to not show the class schedule at any location. If there is one it is too hard to find.
Updated:
As I looked at this new app more I wonder if there was any user research done as it feels more like a marketing tool to sign up for trainers or the gym itself rather than a tool for members. Why we need a link out to our maps to located the gym as a main feature is ridiculous as is the gallery. You need to be a member to have the App so not sure why this is value add.
Also these should be app updates not a need to download a brand new app with each update. But seriously there seems to be no user experience design and more a corporate wish list. Nothing now on this app offers much value. The previous app was much better and that’s not saying a lot.
I’ve never written a review before but this is shockingly bad especially for a San Francisco/Bay Area based gym centered in the tech space.
Missing class schedules, horrible UX
by Angelaggrace
I appreciate that Fitness SF has an app and has been iterating on it, but this app feels worse than the previous one.
Not sure why “amenities” and “photo gallery” are included front and center, but class schedule is missing. I already know what the gym looks like (and if I happen to be visiting a new location I could find that information easily online). The lack of class schedules anywhere on the app makes this useless for many members.
While I don’t use the app for much, the user experience is subpar. It’s constantly reloading on every click.
Have a Problem with FITNESS SF? Report Issue
Why should I report an Issue with FITNESS SF?
- Pulling issues faced by users like you is a good way to draw attention of FITNESS SF to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FITNESS SF customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FITNESS SF.
