🏷️ About: Stay connected like never before with the new & improved FITNESS SF App. Whether you're preparing for a session, crushing it at the gym, relaxing at home, or on the move, our app keeps you in the loop.
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I am updating the review below. They have once again updated, and it once again fails. People have to re-enter the password every time they come to the gym. Something about the bugs within FITNESSSF prevent it from being automatically updated so I have to copy and paste the password laboriously. The poor guys at the front desk are tired of hearing people complaining about it , and I don't blame them.
[Previous review, which still applies. ] This works for a while, and then they update it without any beta testing and it throws everything off. They were late to adopt a website, then late to adopt an app in each case, management fails to support it properly. It's because when I want to go to the gym, I just want to go to the gym –-instead, I have to stand at the desk and chat with the guys about how FITNESSSF is failing again. We all deal with it, but we have better things to do.
The gym requires FITNESSSF to go in. It suffers from a a very basic form of login bug which blocks you from entering the gym, which you pay for. Garbage.
Bug details: attempt to reset password via FITNESSSF . No reset email is sent to your account but your account is put into some sort of “is resetting password state”. You can still log into the website using your own password, but not FITNESSSF .
Seems like a big miss for the new app to not show the class schedule at any location. If there is one it is too hard to find.
Updated:
As I looked at this new app more I wonder if there was any user research done as it feels more like a marketing tool to sign up for trainers or the gym itself rather than a tool for members. Why we need a link out to our maps to located the gym as a main feature is ridiculous as is the gallery. You need to be a member to have FITNESSSF so not sure why this is value add.
Also these should be app updates not a need to download a brand new app with each update. But seriously there seems to be no user experience design and more a corporate wish list. Nothing now on FITNESSSF offers much value. The previous app was much better and that’s not saying a lot.
I’ve never written a review before but this is shockingly bad especially for a San Francisco/Bay Area based gym centered in the tech space.
Older app still worked. Deleted it in favor of this newer version and I can’t sign in.
Keep getting the error “Password is not yet set. Please reset your password.”
I try to reset my password but never get the reset email. I can sign in to my account on web with current password no problem. Maybe the update 2 weeks ago broke it.
Agreed with other reviewers on 1) no class schedules, 2) marketing ploy with all the refer a friend links.
Relatedly the front desk person at Transbay was incredibly aggressive on making me download this new app even though I was already going to be late to my session. “The trainer will wait” but if they have a session after me? My time still gets cut short? This prioritization of activities was very bizarre when sessions are $100+ on average and clearly from FITNESSSF update, they want to get more clients…
They emailed us today informing us the old app “will no longer work” (as of when??) and that the new app has improvements including “
A location-based home page that shows you everything happening at your favorite location”
That’s just flat out false as there’s no info whatsoever but the hours, basic list of amenities from the website, and literally the address. Here’s hoping this one is more reliable than the last but seriously. Ask one single user about your design. What a joke.
I appreciate that Fitness SF has an app and has been iterating on it, but FITNESSSF feels worse than the previous one.
Not sure why “amenities” and “photo gallery” are included front and center, but class schedule is missing. I already know what the gym looks like (and if I happen to be visiting a new location I could find that information easily online). The lack of class schedules anywhere on FITNESSSF makes this useless for many members.
While I don’t use FITNESSSF for much, the user experience is subpar. It’s constantly reloading on every click.
They introduce a new app that’s supposed to be better. You have to create a new password for the new app. I was instructed to select “forgot password” to get email instructions. No email sent. Alll this so I can update my payment method. Total rubbish!
We used to be able to click on our personal training package and see what dates they were redeemed on… this was also available in the monthly statements — this is no longer available and makes checking my used sessions impossible. Please fix
It hasn’t been insisting I log in every time I use it. So that’s a plus. But the only reason I ever open FITNESSSF is to check class schedules. That feature of the old app was well thought out. Why is it gone? I really don’t need photos of The Team, but classes are a must.
As we all use our Apple Watch to track our fitness goals, it’s essential to have the this app app in our watches, also it will make the check-in process way faster and easier, especially when we don’t have our phones in handy.
I really hate it that I have to log in after FITNESSSF is updated. The only time I log in is after an update and that’s long after I’ve forgotten the stupid password.
Since the last update, FITNESSSF logs me out every time I go to the gym. Hope this can get fixed.
Class schedule is really a must have. Missing right now
Class schedule has been added. Looks good!!
Decent app. Login issue resolved with help from Fitness SF team. Just add an Apple Wallet membership card and it'll be perfect!
FITNESSSF works fine! I mostly just use it to check in and track how many times i go but what I think would be really helpful is if there was a place I could see how busy the gym is at a certain time so I can plan accordingly
Fitness SF has heard us and provided an app that is functional and lacks infuriating design flaws. It’s not outstanding but it is finally something that I can use every day without being angry as a result. Kudos to who brought in the right team for the job.
Had some issues when it was first rolled out but as of the date of this review I haven’t had any issues. I do keep a screenshot of my login QR just to be safe though.
I enjoy the new app and workout classes are now loaded
Thank you for the update
FITNESS SF does not appear safe based on available data.
JustUseApp Safety Score for FITNESS SF is 0/100.
This assessment is based on our NLP analysis of 158 user reviews.
Combined with the app store average rating of 2.3/5.
FITNESS SF does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for FITNESS SF is 0/100 .
This conclusion is based on analysis of 158 user reviews.
Stay connected like never before with the new & improved FITNESS SF App.
