YOU BRD app not working? crashes or has problems?

YOU BRD Status

Last Updated on 2024-12-10 by BRD Groupe Societe Generale S.A.

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30 User reports:
App has problems

User reports 30

⚠️ Most reported problems ⚠️

Not working

43.8%

Crashes

18.8%

Payments

9.4%

Screen

9.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of YOU BRD Problems 😠👌🔥

- Requires a trip to the bank to be activated on a new device.

- +40 bug that only allows users with a Romanian number to use it.

2 Reported Issues: 😵🆘🛟🚨📢

Irina Erdei

2023-08-01

nu ma pot loga in aplicatie: nu accepta login biometric (de o vreme) si nu accepta nici pin. cum platesc facturile?

Alexandru Andronovici

2023-01-10

The app is not working at all on Xiaomi Poco M4 Pro 5G; crashing when it is opened;

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Common YOU BRD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YOU BRD app on iOS and Android devices. Solve all YOU BRD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

YOU BRD iPhone Issues and Solutions

YOU BRD iOS app crashes, not working, errors
YOU BRD iOS app network issues
YOU BRD on iOS has black/white screen

YOU BRD Android App Issues and Solutions

YOU BRD has errors/crashing/not working
YOU BRD server network connectivity issues
YOU BRD has black screen

YOU BRD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever YOU BRD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix YOU BRD app crashes or not working on Iphone (iOS):

Close and restart the YOU BRD app on iPhone
Update YOU BRD app to the Latest Version for iOS
Uninstall and reinstall YOU BRD iPhone app
Update your iPhone to the latest iOS version

Fix YOU BRD on iPhone unable to connect to server/internet connection issues::

To resolve YOU BRD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix YOU BRD black/white screen (blank screen) on iPhone:

Follow the YOU BRD iOS app troubleshooting guide Here →

YOU BRD Android App Issues and Solutions

Fix YOU BRD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent YOU BRD app issues:

Force Stop the YOU BRD App
1. On android, goto "Settings" » click YOU BRD app. » click "Force Stop".

Update YOU BRD to the latest version on PlayStore

Clear YOU BRD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "YOU BRD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch YOU BRD.

Fix YOU BRD unable to contact server/ YOU BRD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click YOU BRD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got YOU BRD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch YOU BRD on android.

Solve YOU BRD black/white screens issue on Android:

Follow the YOU BRD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BRD Groupe Societe Generale S.A., developers of YOU BRD.