Contact Walk In Urgent Care Support

by Lavender1977

I needed information on scheduling a covid test without insurance. Called urgent care clinic listed on head department website and voicemail said to download app for info. Download app and created account, requiring personal data. The only thing I could do with the app was schedule an general urgent care appointment. No clarity on what the appointment was for, what type of tests are offered, or what the cost is for self pay. I couldn’t even cancel the appointment. No one available by phone and no one returned my message. I went elsewhere for my test, didn’t show for supposed appointment, and am deleting app that seems to be nothing more than a scam for data mining.

by Sas132020

The concept is amazing, seems easy and convenient. But completely misleading. You sign in on the app. It gives you an appointment and tells you to wait in your car till you are called or call if you need assistance. After waiting over an hour I went in to ask how long it’s going to be and they said they are no longer taking appointments (& the app isn’t meant for appointments). Then why did I get a confirmation and a message saying they would call me. We are sick, I know you are trying to help, but your systems should be updated to say this info. Also the website is pretty awful (FAQ’s link doesn’t work, services aren't listed).

by Kung_Fu_Pancakes

Does not work on newest IPhone 11 Pro Max. Firstly contacted there support via chatAnd explained how the app would not allow me to make a new user account. Also informed them I needed to make this account to get a Covid test. After 15 minutes of explaining the situation again and again I asked to talk to a supervisor. That’s one communication stopped I called their contact number where the supervisor swiftly answered the phone and told me he would create an account and call me back in five minutes. That was 3 hours ago