Contact Cogni Support

I’d previously had account with them for a short time and actually closed the account on the same day in which I didn’t know what’s my purpose of opening the account for. My attention was that I was gonna use it for a backup account in case something happens to my primary bank. What really not helpful is on the same day when I closed my account, the customer service representative didn’t inform me that whenever you closed the account with them, you wouldn’t be able to open another account with them. What they could have least told me was if I didn’t want to use the account, just simply logged off your account and come back anytime to logged back on your instead of them closing it and didn’t inform their former customers. I don’t really know why they design it like that but it needs to be fixed immediately! You never know that they have former customers that wanted to come back. If I could give them zero stars, I would give them zero stars to this app and the customer service representatives and their other team that flat out lie to me about they didn’t see my email. I’d mostly definitely will not recommend them to nobody until they get this fixed!

Wow where can I begin. I opened an account and transferred all my money (which was over $2000) into this account. Come to find out, they locked my account for up to 7 business days due to “unusual activity” when the only activity on the account has been the initial transfer to find the account. So I call, and they tell me I’m screwed and I don’t have access to any money for a week - oh, and they have no idea what will happen to the direct deposit from work that is supposed to hit the account in two days. So thanks for making me default on some bills and conning me into this while y’all are unwilling to help. As soon as this *hit show is done, I’ll take all the money and transfer it back into Chase and close this account because this is A JOKE

its really hard to give this "bank" serious attention because for the life of me i cant understand why its so hard for me to make a simple transfer of $25 into this account from my other online acct because im trying to gauge ease of use and accessibility..... and once again failing miserably because though funds left my other acct days ago this acct is still sitting on "pending"..... as it has the last few times i simply tried to transfer $25. the transfer feature should be removed because ive yet in several tries to see it actually work.... if i cant count on a simple transfer like that the last thing im gonna do is gamble on my paycheck sitting there in "pending" for an eternity like $25 does..... and i work for a credit union so im not completely clueless on these things..... this whole experiment makes me appreciate chime more than i already do..... not one problem in 2 years....