Contact KINTO Support

by Wilson Tana

My first rental with them went fine. It was halfway through my second rental that they charged my card $150 stating that I didn’t have enough gas in the first rental when I returned it I immediately told them they were incorrect and how could they let me get halfway into a second rental and decide to charge me $150 they then try to charge me another $200 on top of $150 that they charged me for again gas not being completely full in the first rental when I returned it I think this is Highway robbery. I don’t see any judge stating that it’s OK. I don’t care what vehicle it is. None of them are gonna hold $150 worth of gas and I know for a fact that there was enough gas in the rental when I returned it. I use them through my Uber driving app. I’m a single mom trying to make ends meet and they’ve tried to charge my account for over $350 for gas in a minivan that I rented a month ago. Single moms beware if you’re like myself it’s hard to make ends meet in a company deciding that you didn’t have enough gas in a vehicle and charging you $350 makes it really hard to pay your rent.

by Tiffaboo Tiffy

I wish I could give them zero stars. They wasted months and months of my time and after paying for the background check with mine and my husband’s credit card, when I first applied, nothing was ever said about it even though I contacted them multiple times as to why it was taking so long to be approved. They first said it had something to do with my background check, but then I got an email saying that it had been approved, then I still couldn’t access the app or the area where I could rent a vehicle and so I contacted them again and they said it had something to do with my drivers license picture being blurry. So I took it multiple times just like I said to do. It’s been almost a year and come to find out, they said that I couldn’t rent because I used mine and my husband credit card. I am absolutely disgusted by the whole process and how much of my time they wasted. I did absolutely nothing wrong and even offered to send them my marriage license. But no help. Glad I didn’t waste money with them anyways.

by Wsbforvendetta

First of all finding the pick up location is not even listed I had to contact customer service text support line to wait for them to send me a address on it when it should be already on the reservation after I paid to book.

Second issue there is no clear pick up location or instruction on where to pick up the vehicle at the big location so I spent half the day walking the whole property trying to find where to pick up the car at.

Third issue this at this so glitchy it kicks you out all the time it’s so embarrassing standing out in the hot heat trying to get into your car but you can’t because the app constantly glitches that’s the only way you can get in is by using your phone.

fourth issue when I picked up the vehicle on a quarter tank of fuel I figured this may be a problem so I took a picture and I uploaded a picture onto the app showing it’s fuel level and you would assume that they would automatically check the vehicles fuel level before they rent out to the next reservation and I believe they do but the person that I’m speaking to from customer service after returning vehicle with more fuel than when I picked up doesn’t care because it’s another way to roach up on $80 for nothing.

Fifth issue I rented this through Uber share program and they forgot to sync my profile for the Uber driver feature.

Just an complete disappointment and must improve in order to grow.