Contact UPRIGHT Support

by Confiscatedretina

I was enjoying my Upright but the last two app updates have made the barely functional accessibility for screen reader users now completely disfunctional. Voiceover doesn't read most of the app elements, gets stuck in the calendar, and only one of the tab buttons is labeled. It's completely unusable. A lot of people with vision impairments need products like the Upright, but the app is one of the worst I've ever encountered as a screen reader user. To top it off, there's no dark mode and the app doesn't respond to smart invert so it is visually agonizing for anyone who is light sensitive. Upright was a good idea and was great, but thanks to the required app it is $60 completely wasted for me that I'll never get back and there are no other products like it so, as is often common, the people who need something like this the most don't have access to it due to a dev team that isn't designing with their own target audience in mind.

by MikeDissappointed

Was introduced to this product/app from a customer. She gave me her sensor and helped me create the account and set it up. Worked great for about the first two days. Then it started to misbehave. Lots of false readings or failing to alert when it should. I could set the sensor on the counter and it would randomly alert on and off all night long. App is buggy. Customer support told me to completely shut down the sensor then remove and reinstall the app. App kept freezing trying to log back in. Would even freeze trying to create a new account. NOT READY for prime time with buggy software. Cannot tell the difference between bad posture and leaning over. So lots of annoying alerts that will result in you leaving your investment on the counter.

by Oil Bill

Bottom line – over promised, under delivered. Cannot recommend the device or the app. I hope I’m soon able to update my review to say they finally made it right – still waiting.

I got one of these devices in Spring 2022. It worked great for a couple of months, then it failed. After a few exchanges with customer service, they sent a replacement. Again, it worked great for a month or two, then failed.

In late Sep 2022 I sent a message to Ethan at customer care stating the device failed. I first got a link suggesting that I use the device without the app. That’s like suggesting I use a TV without a picture. I requested to either replace the device or send me a refund. Several exchanges later in late Oct 2022, I was told by Ethan “our team is still looking into this issue”. The only response I’ve received since was an automated link to “articles that might help”.

Good device when it works – problem is it quits working. Still waiting on a resolution of a problem initiated well within the warranty period.