Contact Weber Connect Support

I have been a loyal Weber user for literally 45 years. As a teen I started grilling for my family on a black kettle. The first thing my spouse and I purchased jointly was a Weber grill. I was a die hard Weber Groupie UNTIL I bought this expensive SmokeFire. It has been a TOTAL and expensive disappointment. Tonight it won’t again connect with my phone and it’s a freaking freezing November night in WI. The whole idea of being connected was that you could easily monitor your cooking. If I want to re-pair it with my phone (which I have done multiple times since purchasing the SmokeFire) you have to totally shut down the entire grill… which takes 15 minutes at least. Then once paired, you have to bring it up to cooking temp. All this takes time… and now it’s late. So dinner is gonna be late AGAIN because of this problematic contraption. I think what bothers me the most is the fact that I held Weber in such high esteem for so long and now they have fallen so low.

I have 3 Weber grills (summit II, performer, and SmokeFire EX6). I have a built in igrill 3 on the gas, igrill 2 for the charcoal, and the built in controller on the SmokeFire. I have been very happy with igrill app, and hopefully most of its functionality will be ported over with support for igrill units! Besides that it works but lacks a lot of functionality. I’m sure Weber will improve the app over time. My biggest complaint is the firmware/software update process for the SmokeFire. It is very ambiguous (it literally says get your phone near the grill and wait 15 minutes WITHOUT any prompts) then reboot the grill and wish for the best. I have been on the phone a couple times with Weber because it just refuses to update the firmware to 4008 no matter what. Followed the instructions to the dot, also on the phone with Weber representative. Tried at least 20 times on different days while trying out WiFi/Bluetooth settings. Never got it to update, and Weber says it is critical to update to 4008 for stability. I can’t tell if the app is having an issue or the smokefire unit is faulty.

I got Weber connect hardware with my new SmokeFire grill. The hardware works great. The app is pretty pathetic, not even as good as the old igrill app that has been around for years. The first problem is that you can only see the current temperature for each probe, no time versus temperature plot so you can see the trend and project when your cook is likely to be done. Second, you can only see the data through the app and not from another device through a we browser. This isn’t a deal breaker (like nit having a time plot), but it’s silly not to provide this when Weber must have it on one of their servers. If you are buying hardware separately, get a FireBoard, or wait until the app gets upgraded in a serious way.