Contact MMGuardian Parent App Support

by Qaly

I’ve emailed and not received an answer. The app works great when it’s working. For the past month it has been telling me I don’t have a subscription when I DO have one and so it won’t let me access all the things on the app to monitor my child’s phone. I’ve paid for several subscriptions trying to fix it and even though it says the subscription went through, I still can’t access the app features. Will someone please contact me. I’ll change my rating when I get some customer support.

by Helms6978

I’ve used mmguardian off and on for years. I’m no longer able to download reports without plugging their phone into my computer. How do I monitor while they are away from home?
The time block does not work for iPhones. It’s just useless to me at this point.
I can use parental control from my iphone through screen time to block access after bedtime but can only set one time vs multiple. I would use mmguardian to block while at school and no longer able to do that.

by BrandileeEmber

A lot of text messages and Facebook messages are not showing up. Names of people are incorrect and listed under the wrong group texts. It’s all scrambled around. Also phone calls are not recorded on parent app. I’ve updated app on both devises and still doesn’t keep track. Web browser and app usage works fine. Also location tracking seems to work fine. We’ve been using the app for a few months. Appeared worth the price because it’s cheap but could potentially cause issues down the road. Might be switching to a more expensive app if the glitches aren’t fixed soon. If you’re trying to keep track of ALL of your child’s messages and phone calls then you will not be able to with this app.