Retail Reporting Tool app not working? crashes or has problems?

Retail Reporting Tool Status

Last Updated on 2024-09-16 by ViaTech Publishing Solutions

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Gerald V Mueller

2023-10-23

Every time I go to open my app it says not responding. I have a google pixel 8 phone. I have tried the trouble shooting steps and it still does not work for me. Thanks

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Common Retail Reporting Tool Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Retail Reporting Tool app on iOS and Android devices. Solve all Retail Reporting Tool app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Retail Reporting Tool iPhone Issues and Solutions

Retail Reporting Tool iOS app crashes, not working, errors
Retail Reporting Tool iOS app network issues
Retail Reporting Tool on iOS has black/white screen

Retail Reporting Tool Android App Issues and Solutions

Retail Reporting Tool has errors/crashing/not working
Retail Reporting Tool server network connectivity issues
Retail Reporting Tool has black screen

Retail Reporting Tool iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Retail Reporting Tool app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Retail Reporting Tool app crashes or not working on Iphone (iOS):

Close and restart the Retail Reporting Tool app on iPhone
Update Retail Reporting Tool app to the Latest Version for iOS
Uninstall and reinstall Retail Reporting Tool iPhone app
Update your iPhone to the latest iOS version

Fix Retail Reporting Tool on iPhone unable to connect to server/internet connection issues::

To resolve Retail Reporting Tool network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Retail Reporting Tool black/white screen (blank screen) on iPhone:

Follow the Retail Reporting Tool iOS app troubleshooting guide Here →

Retail Reporting Tool Android App Issues and Solutions

Fix Retail Reporting Tool not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Retail Reporting Tool app issues:

Force Stop the Retail Reporting Tool App
1. On android, goto "Settings" » click Retail Reporting Tool app. » click "Force Stop".

Update Retail Reporting Tool to the latest version on PlayStore

Clear Retail Reporting Tool App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Retail Reporting Tool app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Retail Reporting Tool.

Fix Retail Reporting Tool unable to contact server/ Retail Reporting Tool internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Retail Reporting Tool » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Retail Reporting Tool » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Retail Reporting Tool on android.

Solve Retail Reporting Tool black/white screens issue on Android:

Follow the Retail Reporting Tool android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ViaTech Publishing Solutions, developers of Retail Reporting Tool.