Retail Reporting Tool app not working? crashes or has problems?

Retail Reporting Tool Status

Last Updated on 2024-09-16 by ViaTech Publishing Solutions

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📋 1 Reported Issues:

Gerald V Mueller 2023-10-23

Every time I go to open my app it says not responding. I have a google pixel 8 phone. I have tried the trouble shooting steps and it still does not work for me. Thanks

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Common Retail Reporting Tool Problems & Solutions. Troubleshooting Guide

Table of Contents:

Retail Reporting Tool iPhone Issues and Solutions

Retail Reporting Tool iOS app crashes, not working, errors
Retail Reporting Tool iOS app network issues
Retail Reporting Tool on iOS has black/white screen

Retail Reporting Tool Android App Issues and Solutions

Retail Reporting Tool has errors/crashing/not working
Retail Reporting Tool server network connectivity issues
Retail Reporting Tool has black screen

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Retail Reporting Tool iPhone Issues and Solutions

How to fix Retail Reporting Tool app crashes or not working on Iphone (iOS):

Close and restart the Retail Reporting Tool app on iPhone
Update Retail Reporting Tool app to the Latest Version for iOS
Uninstall and reinstall Retail Reporting Tool iPhone app
Update your iPhone to the latest iOS version

Fix Retail Reporting Tool on iPhone unable to connect to server/internet connection issues::

To resolve Retail Reporting Tool network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Retail Reporting Tool Android App Issues and Solutions

Fix Retail Reporting Tool not working on Android, crashes, errors or is unresponsive:

Force Stop the Retail Reporting Tool App
1. On android, goto Settings » Retail Reporting Tool » click [Force Stop]

Update Retail Reporting Tool to the latest version on PlayStore

Clear Retail Reporting Tool App Cache and Data:
1. On android, goto Settings » Apps » Retail Reporting Tool » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Retail Reporting Tool.

Fix Retail Reporting Tool unable to contact server/ Retail Reporting Tool internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Retail Reporting Tool » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Retail Reporting Tool » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Retail Reporting Tool