Contact Nutrisense Support

by Giorueda

NutriSense malicious subscription model We get 2 subscription one for 3 moths and the other one for 1 moth and after we choose and pay more for the 1 moth we have another $350 charge, contact customer service: I would like to note with the 4-month shelf life, you can activate your sensors whenever you want. This gives you flexibility, and the ability to customize your tracking time to match your schedule. Each sensor lasts about 14 days, and the 14 days of monitoring does not start counting down until you apply and activate the new sensor. Moving forward, I'd like to confirm that your subscription has since been successfully canceled from auto-renewal within the app. I also see that you have an active auto-renwal on your 3-moth subscription. Would you like for me to cancel this? (12:10:17) Giovanni Rueda: Yes please cancel (12:11:24) Giovanni Rueda: Can I cancel my 3 moth subscription and make it 2 moths because of this issue? (12:16:04) Giovanni Rueda: Please I feel the subscription model is malicious because I choose the 1 moth plan (12:18:17) Tom Greene: We try to be as transparent as possible with our auto-renewal policy and I would like to provide steps we go through to make this aware. When first onboarding (before the accounts activation) we send out questionnaires to help with eligibility. Number 20 in the questionnaire explains the auto-renewal process.

by Cfkds

This is the worst company, from the start I never received my CGM, it to 2 months for the customer service rep TOM to tell me that the post office delivered it to the wrong address, so instead of sending a new one (by the way they charge you for one even if they delivered to the wrong address) he strung me along stating that the post office would re-deliver, well I believed that lie, if something was delivered to the wrong address the postoffice doesn’t go back and ask for the package. I told the customer service Tom that I wanted to cancel and that I should get a refind as I spent $250 dollars for air, then I sent an email 15 days before my next billing cycle to cancel never heard back and they auto charged me another 250$ which I am trying to get my bank to stop payment on. Not one time did TOM ever tell me I could cancel through their APP, when there is a class action lawsuit for fraud, I will certainly sign up, this is the worst scam ever and a complete waste of money. If you want a cgm ask your doctor for a prescription and pay cash, you will save money and you will not get scammed like me. So frustrating and so unethical.

by Chiiio16

I was initially filled with anticipation when I began using Nutrisense, hoping for a transformative health journey. Unfortunately, my experience has been far from satisfactory. Regrettably, I never received the patches, and the sensors I did receive seem to have a shorter lifespan than expected. Upon reaching out via email to address these concerns, it became apparent that the responses I received were generic and pre-written, lacking the personal touch I had hoped for. Come on the price is not cheap.

My attempts to cancel my subscription and seek a refund for the missing sensors have been met with prolonged delays, extending over three weeks without resolution. The interaction with the nutritionist has been equally disappointing, with my inquiries met mostly with automated, templated responses. Contrary to the program’s promises of personalized guidance, my experience has been limited to receiving only four generic emails in a month, devoid of the insightful advice that was promised.

In summary, my journey with Nutrisense has been nothing short of a letdown, both in terms of the experience and the financial investment.