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Common Yokoy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Yokoy app on iOS and Android devices. Solve all Yokoy app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Yokoy iPhone Issues and Solutions

  2. Yokoy Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Expense Robot, developers of Yokoy.




About this app

All approved expenses (privately paid and paid with a company credit card) get to the Finance- and Accounting team for the last review before the data are either downloaded or sent to the company's ERP system for booking (accounting) and payout.  Whether you pay with our this app Business Prepaid Mastercard, your company credit card or cash, just take a picture of the receipt (or upload it) and your expense report is automatically done by our Artificial Intelligence module.  You receive all expense claims, which need to be approved, with an easy-to-read compliance summary in which you see all policy breaches, fraud potential, and compliance issues.  Each expense can be reviewed by the Finance team in less than 3 seconds. this app is built for complex setups and thereby supports multi-legal entities, multi-currency and rank-specific policies.  We even show you policy breaches and compliance issues detected by the AI module in real time.  The Finance team doesn't even have to enter the VAT data - all VAT rates and amounts are automatically read out by our module.  Every receipt, approval- and rejection decision makes the tool better - thanks to best-in-class Machine Learning technology.  this app is the only expense tool that is self-learning.  This allows you to complete your review in 3 seconds.  All of this takes less than 5 seconds!