KTMconnect app not working? crashes or has problems?

KTMconnect Status

Last Updated on 2025-04-11 by KTM Sportmotorcycle GmbH

I have a problem with KTMconnect

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18 User reports:
App has problems

User reports 18

⚠️ Most reported problems ⚠️

Connection

47.4%

Not working

26.3%

Crashes

10.5%

Screen

10.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of KTMconnect Problems 🔥

- KTM has bricked NAV/connectivity to all the 2021 models or older bikes.

- This app only supports ‘22 or newer models.

- They removed the My Ride app from the store.

- If you don’t have a 2022 bike then you can’t use navigation, Bluetooth, music, literally nothing.

📋 1 Reported Issues:

Andrew Griib 2023-08-02

I have purchased the KTM connect app. The phone pairs and connects successfully but the navigation feature does not work. I've been trying over the last few weeks... uninstalling and reinstalling, updating the app, turning off and on but with no success. What am I doing wrong please?

Showing 1-1 of 1 reported issues:

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Common KTMconnect Problems & Solutions. Troubleshooting Guide

Table of Contents:

KTMconnect iPhone Issues and Solutions

KTMconnect iOS app crashes, not working, errors
KTMconnect iOS app network issues
KTMconnect on iOS has black/white screen

KTMconnect Android App Issues and Solutions

KTMconnect has errors/crashing/not working
KTMconnect server network connectivity issues
KTMconnect has black screen

⚠️ Troubleshoot | Fix Now in One Click

KTMconnect iPhone Issues and Solutions

How to fix KTMconnect app crashes or not working on Iphone (iOS):

Close and restart the KTMconnect app on iPhone
Update KTMconnect app to the Latest Version for iOS
Uninstall and reinstall KTMconnect iPhone app
Update your iPhone to the latest iOS version

Fix KTMconnect on iPhone unable to connect to server/internet connection issues::

To resolve KTMconnect network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

KTMconnect Android App Issues and Solutions

Fix KTMconnect not working on Android, crashes, errors or is unresponsive:

Force Stop the KTMconnect App
1. On android, goto Settings » KTMconnect » click [Force Stop]

Update KTMconnect to the latest version on PlayStore

Clear KTMconnect App Cache and Data:
1. On android, goto Settings » Apps » KTMconnect » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KTMconnect.

Fix KTMconnect unable to contact server/ KTMconnect internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click KTMconnect » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KTMconnect » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KTMconnect

Contact Support

Verified email ✔✔

E-Mail: appfeedback@piererindustrie.at

Website: 🌍 Visit KTMconnect Website

Privacy Policy: https://account.ktm.com/myktm/privacy_policy_en.html

Developer: PIERER Industrie AG

‼️ Outages Happening Right Now

May 26, 2025, 02:22 AM
a user from Stittsville, Canada reported problems with KTMconnect : Not working
May 15, 2025, 08:40 AM
a user from Stuttgart, Germany reported problems with KTMconnect : Connection
Mar 11, 2025, 03:44 PM
a user from Kulmbach, Germany reported problems with KTMconnect : Not working
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