ROUVY app not working? crashes or has problems?

ROUVY Status

Published by VirtualTraining on 2023-12-20

ROUVY is a complete and highly featured indoor cycling software for cyclists and
triathletes. The unique platform, with over 4,000 geolocated videos, ensures
precise 1:1 simulation of outdoor routes and races by using advanced algorithms
and mixed-reality technology.

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Most reported problems

Reported Issues: 8 Comments

By Mike 4 months ago

Once again Rouvy not working. Had i not just renewed my subscription id leave. Seems unreliable after last update

By David Lee 6 months ago

I use Apple TV for Rouvy, and it has crashed twice in the last few rides on a challenge, this wouldn’t be nearly so annoying if it was possible to continue the ride upon restart of the programme instead of having to start again, especially since it always seems to crash when you’re almost finished. Kind regards David

By Gary Forsythe 6 months ago

More and more issues concerning connection and non working graphics etc .. on a weekly basis now... as for support that too is a joke.. when they reply it always a response to something which has no benefit or bearing with the original complaint... Rouvy annual subscription isn't cheap but it becomes very very expensive when you pay for something you can't use or fails to deliver... I have been with Rouvy for several years transitioning from Zwift ... having tried B'kool Fulgaz and so on.. I have been riding outdoors and indoors for over 10 years on almost a daily basis... connected to pro teams over the years and so so pissed off paying for rubbish service and useless customer support... just get your finger out Rouvy sort the problems and gremlins out and deliver what you offer online ... other cycle app companies are making vast progress and becoming more attractive in comparison to Rouvy who dont seem to give a damn - words are cheap Rouvy.. your 'links' dont work 99% of the time either ... SORT IT OUT !!!

By Steve Gould 8 months ago

Rouvy used to be a good program. havnt used it in several months. last 2 days it crashes after 10mn restart and crashes again happened last 2 days. may have to cancle subscription after 6 yrs

By ron st. pierre 1 year ago

rouvy has been crashing almost instantly on my mac. i have removed and re installed and no luck. I have also also done all updates and my mac has plenty of storage available also tried just shutting off the laptop etc.....everyhting else is working fine on my laptop..but cant use rouvy at all..thank you...ron

By Janine Leveque 1 year ago

App crashes constantly lately. Never had an issue until last 3 weeks

By David Smith 1 year ago

Latest upgrade has message with Utility 2022.xxx showing loading line, stalls then closes app.

By PacelineG 1 year ago

Apple TV v2.22.0.114 unresponsive at almost 2hrs into ride.

Common dislikes about ROUVY app

- Can't see courses created on older version

- Numbers are hard to see when pushing

- AR features are not as desirable

- Lack of investment in video quality and smoothness

Have a Problem with ROUVY? Report Issue

Common ROUVY Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ROUVY app on iOS and Android devices. Solve all ROUVY app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ROUVY iPhone Issues and Solutions

ROUVY iOS app crashes, not working, errors
ROUVY iOS app network issues
ROUVY on iOS has black/white screen

ROUVY Android App Issues and Solutions

ROUVY has errors/crashing/not working
ROUVY server network connectivity issues
ROUVY has black screen

ROUVY iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ROUVY app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ROUVY app crashes or not working on Iphone (iOS):

Close and restart the ROUVY app on iPhone
Update ROUVY app to the Latest Version for iOS
Uninstall and reinstall ROUVY iPhone app
Update your iPhone to the latest iOS version

Fix ROUVY on iPhone unable to connect to server/internet connection issues::

To resolve ROUVY network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ROUVY black/white screen (blank screen) on iPhone:

Follow the ROUVY iOS app troubleshooting guide Here →

ROUVY Android App Issues and Solutions

Fix ROUVY not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ROUVY app issues:

Force Stop the ROUVY App
1. On android, goto "Settings" » click ROUVY app. » click "Force Stop".

Update ROUVY to the latest version on PlayStore

Clear ROUVY App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ROUVY app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ROUVY.

Fix ROUVY unable to contact server/ ROUVY internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ROUVY » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ROUVY » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ROUVY on android.

Solve ROUVY black/white screens issue on Android:

Follow the ROUVY android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VirtualTraining, developers of ROUVY.

76.92% Contact Match

Developer: VirtualTraining s.r.o.

E-Mail: [email protected]

Website: Visit ROUVY Website

52.63% Contact Match

Developer: VirtualTraining s.r.o.

E-Mail: [email protected]

Website: Visit VirtualTraining s.r.o. Website

About this app

The unique platform, with over 4,000 geolocated videos, ensures precise 1:1 simulation of outdoor routes and races by using advanced algorithms and mixed-reality technology. this app’s Augmented Routes combine high-quality, geo-synced video footage with animated 3D riders, for the most realistic road feel and experience. The In-App subscription: To be able to use all functionality, you have to purchase the this app subscription (14. 99 USD/Monthly) once you will connect the trainer via Bluetooth with ROUVY successfully. this app is a complete and highly featured indoor cycling software for cyclists and triathletes.