Contact ROUVY Support
Company Name: VirtualTraining
About: ROUVY is a complete and highly featured indoor cycling software for cyclists and
triathletes. The unique platform, with over 4,000 geolocated videos, ensures
precise 1:1 simulation of outdoor routes and races by using advanced algorithms
and mixed-reality technology.
ROUVY Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with ROUVY. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ROUVY. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of VirtualTraining
Read 5 Customer Service Reviews 😭😔💔
HI THERE THE APP USED TO WORK WELL. BUT NOW AFTER 10 MINUETS IT WILL FREEZE. THE APP IS NOW TOTALLY UNRESPONSIVE.NOTHING WILL WORK THE ONLY WAY IS TO CLOSE AND THEN RE OPEN.IT WHICH LOOSES EVERYTHING.WHEN YOU RE OPEN IT DOES NOT GO BACK TO WHERE YOU WHERE. MY .INTERNET IS VERY GOOD 120MBS .HAVE TRIED UNINSTALLING AND RE INSTALLING APP STILL NO GOOD.I AM USING MY SAMSUNG PHONE THE SAME ASI HAVE ALWAYS DONE.. PLEASE HELP I AM GETTING VERY FRUSTRATED. THIS PROBLEM IS NOT ONLY HAPPENING TO ME.I HAVE 2 OTHER FREINDS USING ROUVY BOTH WHITH THE SAME ISSUES.. THANKS ROB
I am not getting any resistance on the trainer (KICKR Core). Also, I'm not seeing Watts or Zone in the Upper Left Corner of the Screen. To try to resolve the problem, I first deleted Rouvy from my Iphone, then uploaded the latest version. Nothing has helped. Help me!!!!!
New ROUVY
by Lostdog1234567
Just downloaded on new iPad, have been using the older version for the last couple of years. The new version will not let me see any of the courses I’ve created, how do I pull-up a course that I created on the older version. The older version would show my workout on full screen this version shows a guy riding down the road and my workout stats are so small that it is hard to see when you are really pushing. I like the older version, I could care less about the scenery or riding with other people. I’m trying to complete a workout were I can see my numbers. Is there anyway to show my numbers full screen as in the old one and do I load my routes that I created from courses I’ve done in the past. If I wanted to ride on Swift I would have signed up for swift.
Frustrating new direction
by Brennanultimatestriker
While I might be in the minority I am much much less interested in the AR features of the app. I really hope this is not the direction Rouvy is going, I love the simplicity of the old Rouvy app, I would be very sad to see it stop being maintained in favor of this version. I don’t use this to see a fake looking biker character and race barriers. I want to see the scenery and my statistics, that’s it. If anything I would love to see more investment in video quality and smoothness, not fake looking AR junk that I hated in Zwift. Please invest in your real value Rouvy! Keep increasing video quality and ride variety and you’ll have a customer for life.
Not user friendly
by Rasie63
I love the old ROUVY app. Everything was in one place. Now when I enter a challenge, I have to go over to safari to look it up, find required routes, list those as favorites and then go back to ROUVY ar to ride them and I still don’t know which route is for which challenge when I’m on AR. There were a lot more routes, I could look them up on world map and choose to see a new place in world. Lots of triathlon routes, not just iron man routes. I got AR because I was told the original ROUVY was no longer available. I will finish my subscription and if things don’t improve I will switch to zwift.
Have a Problem with ROUVY? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of ROUVY to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a ROUVY customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ROUVY.
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