Contact Virgin Voyages Support

by Zanemo

This is absolutely the least functional app that I have ever used since smart phones were invented. It is mind boggling that, with all of the money that Virgin has put into Virgin Voyages, they can’t get their app working practically at all. The same problems that plagued this app a year ago when I first started using it, still plague the app today. I have seen zero improvements over that time despite thousands of people complaining about it, and reporting the same issues. Everything about the cruise relies on this app as Virgin wants you to use it for everything you do, so the frustration never ends, not even when you’re on board.
The problems are too numerous to list, but just figure that every single thing that the app is supposed to do, it does not do well, or in some cases, at all. Also, it is very difficult and non-intuitive to navigate.
Most of the other reviews list out specific problems and they are all accurate. I believe that if Virgin Voyages cares about staying in business, they need to throw this app away and start over from the beginning, because it must be unfixable based on the fact that nothing has improved at all.

by Unhappy Noomer

I have tried to get my husbands and my account resolved for the past 4 days. First the US number sent me straight to voicemail during business hours. I used the chat, had a case created, and was told by the agent it would be fixed in 48 hours. I called after 48 hours had passed, agent had zero notes added, and had closed my ticket. The agent on the phone created a ticket said it was escalated, it would be completed in the next 2 hours, and I would get an email. I called after 6 hours, this agent was the worse of all 3 experiences. He asked me for the ticket number I said I didn’t have a ticket number. He said yes because we don’t give those out rudely.I said why did you ask me for a ticket number. He said because you said you have a ticket trying to be smart-alecky. He did basic troubleshooting with me for 20 minutes, interrupting me and told me to just show up at the terminal and that we didn’t need the app!!! Now all the reviews I’ve read said we need this app. I’m so disappointed in VV customer service. I hope this is not a reflection on how the cruise will be. I’m still trying to get this fixed before our sail date…

by ShylaMichelle

This vapp is the most un-user friendly & most frustrating thing I have ever encountered. And if that doesn’t make it even worse, it glitches out all the time, logs me out, and I’ve already had to delete the app and re-download it more than once. If you go to your itinerary of events, you should be able to add events right there! Lots of lag. The fact that when you go from one page to another to try to book stuff, the way the itinerary is laid out is completely different. It’s not laid out by date, it’s laid out by location. So it’s very unnerving and you have to keep going back-and-forth to make sure that you’re not messing up dates and locations. It needs to be the same!! If you’re in your itinerary, you should be able yo add stuff from there instead of going back and forth. My group of 10 are thoroughly annoyed and fed up.