Contact Virgin Voyages Support

by SpudsterZ

The bugginess of this app wouldn’t be so bad if it wasn’t an important part of the cruise experience. You know it has issues when they recommend in on board documentation that if you have app problems, you should not reinstall the app when using ship’s WiFi due to slow connection speeds (honestly, even the free WiFi was plenty responsive). This is terrible advice since this is the ONLY way to recover from the “connection problem” error, which I absolutely guarantee will happen at least once during your trip (three times for me). Also, expect to force close the app frequently. While annoying, this fixed most issues.

When it works, functionality isn’t too bad. It could use some fine-tuning, but otherwise works well. PS: Expect the menus in the app to slightly differ from what you get in the restaurants.

by Dknight85

This is my 2nd cruise (dec 2021 and sept 22) and it worked better 2 months into them sailing than it did during my current cruise. I even have the premium internet as part of the deep blue rewards and it does not help minimize the app crashes. I was not able to book any restaurants despite not having eaten already at the one in question and the app kept saying I had a clash when nothing was on my agenda. This is the biggest downside to the cruise and with it relied on so heavily it’s a big pain point. Sailor services is somewhat helpful but to go to them for every issue is cumbersome when an app is the answer for everything (or should be). You used to be able to see menus for the restaurants on the app, now that doesn’t show up. Opening/closing/uninstalling does not help at all.

by Snap Alongs

Been having nothing but problems with this app with just a week out from sailing.
Multiple problems across all areas of the app; impossible to add another sailor to her reservation- have been on the phone with customer service and reservations but still no help. I will say that the cust service reps have been next to useless and told us things that were not true as we found out when speaking with the IT team when trying to fix the issues. Restaurant reservations mysteriously vanished for 3 people leaving only ONE of us on every reservation and cust service unable to change the reservation BACK because the restaurant is full. Unable to book excursions and have to call Virgin AGAIN to do that. Credit card error messages popping up randomly. A real cluster to use.