Contact Gardyn Support

by Chinense

I will make this short but I think it’s a very important point for everyone to consider who is buying these Gardyn units which are quite an investment.

The app is so poorly designed that the interface causes you to potentially kill your crop each time you open it. I wish I could share with you how many times I have inadvertently turned the lights off and also the water off without any intention of doing so. This has caused drastic results for my crops which were doing so well. Be very careful when touching anything on the homepage of the app. My water function had been turned off enough times for the plants to dry out when I hadn’t inspected them for a few days. The unit itself I is quite sound, but this application that it completely relies on is very unreliable, and very confusing. Instead of having a clear toggle switch for on and off or another mechanism to ensure the specific intention of a user,The vital functions of the product are disabled or enabled with the lightest finger touch.

by Katiev123

If they think their Light Schedule experience is usable, they’ve probably never used it.

They just added a rating system to their Light Schedule, which gives feedback on if you are giving the right light to your Gardyn, and how many hours to add or subtract if you’re not giving the right light - helpful. What’s not helpful is the way that you *edit* the Light Schedule. I imagine it was designed in response to the prompt: How might we make this the most complicated experience possible that appears customizable while also not allowing for any true customization? It’s sincerely enough to make me not recommend the Gardyn system to anyone.

by Buckwinn

Every so often I get reminder to do whatever. The app suggests videos to watch; all I have to do is click on the arrow, except there is no arrow, and I can’t access the videos. By some inexplicable miracle, one video did play, but when I went to play it again to check something, it had disappeared.

Additionally, Gardyn gives no instruction on how to purchase more plant food, or even any alternatives I could use. I don’t know what I’m going to do when the food runs out. You can choose your monthly allotment of ycups, but are given no direction on where to buy any accessories. The “shop now” button on their website only directs you to the system itself, nothing else.

Thirdly, the advertise cherry tomatoes, but they don’t actually sell them. When I inquired about this I received some mealy-mouthed response about “testing” and that I could buy my own seeds, yet they continue to advertise them as an option on the site.