Contact Plant Identification Support

by Ssmkfm

I don’t remember when I joined but I paid when I joined and then later , don’t know how long , I paid again. Therefore I think I am paid for 2 years. NOTE: plant identifier I have taken several pictures of plants I did not know their correct name and they are not in my collection. There was : Spider fern , false clover (inOxalis family ,Mexican Bird of Paradise , coreopsis - several varieties. Pic not in collection. On the Corepsis- all came back as Marigolds. There is a big difference between Coreopsis and Marigold leaves !! There are a few more that I can’t remember that are not in my collection. I was so excited to get this app as we are into gardening snd always looking for different plants. We have 2 now that we don’t know what are. I hope in the future you can help us more identifying plants AND LEAVE THEM IN MY COLLECTION page. When I take pictures on this app, the picture does not go to “my picture camera roll” so I then lose them. There is one I really want to know about but your app did not register it snd it is not blooming yet, I have some unnamed cuttings !! Thank you and I await a reply with an explanation of why my collection pictures are not there and also what to do when you mis-identify what I sent. EXAMPLE: the difference between Coreopsis and Marigolds. Tks

by Kritterbeanwantstogoforaride

The description indicated that “premium features” would be available with subscribing or paying a fee. However it seems that premium features refer to getting more than 3 uses out of the app. I used the same plant for 3 submissions to see what it was, and it gave me 3 different guesses—none of which were correct. I tried a fourth time using another picture and was not able to use the app anymore. The free version of this app seems only useful if you want to identify a plant 3 times in your life. And even then, the identifications were all wrong. I’m disappointed and deleting this app from my phone. I’d like to know if I have to pay to get use out of an app. Then I can make a decision to pay or not.

by ElleRay

Unfortunately I have a hard time with this app. 8 out of 10 times it doesn’t work. Instead of identifying the plant it prompts me to purchase the subscription. I have already purchased the subscription. I’ve tried clicking to purchase it again and it tells me I’m already subscribed. So I go around in a circle trying to identify the plant while the app simply prompts me over and over to purchase it even though I’ve already purchased it. I’ve tried deleting it and reinstalling it. If I do that it will work once before giving me the run around again. So I’m constantly deleting it and reinstalling fir each si gem use. Not fun.