Contact PlantNet Support
Company Name: Cirad-France
About: Pl@ntNet is an application that allows you to identify plants simply by
photographing them with your smartphone. Very useful when you don't have a
botanist on hand! Pl@ntNet is also a great citizen science project: all the
plants you photograph are collected and analysed by scientists around the world
to better understand the evolution of plant biodiversity and to better preserve
it.
PlantNet Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with PlantNet. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PlantNet. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Privacy & Terms:
https://identify.plantnet.org/
Read 7 Customer Service Reviews 😭😔💔
Please cancel my subscription immediately
I can’t delete my account and I keep getting charged. Please cancel my subscription now.
How do I cancel PlanetNet?
Ladies or Gentlemen, I downloaded the PlantNet app from the Apple App Store onto may iPhone. I just saw that after 7 days a paid subscription will automatically start, which I do not want. I did not find a way to prevent a subscription. I think the setup of your app is close to fraud. Should you not immediately cancel the imminent subscription, I reserve the right to sue you. Regards Dr. Hans-Martin Adorf
First time using…
by LandscapeDB
I decided to try this app today and when I opened it all I had to do was to snap a shot and it identified the plant very accurately. I was able to add all plants to My Plants section however, when I went to open it again later, the whole home page had changed and my list was gone and so was the My Plants section at the bottom. I tried taking a pic again and this time it became a four-step process having to pic Family or Genus etc. don’t know why it changed but I wouldn’t pass this app on to anyone based on my experience.
Change and accuracy
by Cool Jey
Writing this to help development. I’ve used this app a few years but haven’t used in last 6 months months or so until recently. It used to be extremely accurate in id’ing my pics with a plant - I’m not looking up any unusual plants, I just forget the names of common plants. however the past few times ( in the last month or two), the app does not come close to identifying a match. It seems to be related to a change to this auto flora filter that wasn’t there before but I really don’t know. I’ve noticed when I expanded outside the US flora it found my plant last time. Which is odd considering I’m in the US! But in any case, something has changed that is impacting accuracy that I’ve not experienced in the past. Maybe it’s just dumb luck ( or unluck) but it may be worth the feedback.
Not sure it’s trustworthy
by AG_Baja
I don’t know whether to believe the results I’m getting from this app. I found pictures of my ice plant but they called it a Hottentot Fig! Figs, really? Then I found pictures of a cactus I have which it called Long Spine Cactus...but it has almost no spines, certainly not long ones. And mixed in with those photos was one of a prickly pear...a very different shape! So if the app allows users to misidentify a plant but still upload their photo (into the wrong place), isn’t that just going to cause chaos & confusion?
Have a Problem with PlantNet? Report Issue
Why should I report an Issue with PlantNet?
- Pulling issues faced by users like you is a good way to draw attention of PlantNet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PlantNet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PlantNet.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
