Contact PlantSnap Support

by Nerdwolff

I was excited to first use this app and even looked at tutorials to try and get it to identify plants better but in the end I have to agree with almost everyone else and say that this app doesn’t work as it should even when “used properly” the developer team just copies and pastes responses to the reviews and are very passive aggressive, and claim to be here to help but in reality they just want to appear like they are ready to help, but in fact have no desire to fix their mediocre identification app OR to help people “properly use” the app, they are all about appearances and want to give the illusion that they are doing -anything- the bad reviews are right, and if you take a look at the developer responses to them, you’ll see a pattern of rude deflection without tackling any real issues it’s basically just “our app works, you’re not using it right, we can’t help you use it right if you don’t taaalk to us” well people have tried, left their reviews, and done their part, the only problem left is the actual developers not thinking they did any wrong and telling others it’s their fault. This app and the makers are NOT EVEN WORTH THE TIME. Move along to ‘picture this’ at least that one can’t identify simple herbs.

by DK441

Update: I use this app every now and then to see if it can help identify a plant but most times it’s wrong and searching on google usually gives me a lot better results. I stick to what I said. The app is decent, DECENT, at best and doesn’t deserve anything above two stars. As for the developers of this app, they DO NOT take constructive criticism from consumers well. In turn they rather leave passive aggressive comments instead of improving their sub par app. All of us from the plant community appreciate your efforts but we’d rather not hear back until your app is in working market condition. Appreciate your feedback but again... NEXT.

Another update: If you see any positive feedback for this app, more than likely it was made by the developer. The reviews that state this app works, are clearly just the developer trying to put good reviews to outweigh the bad. Don’t waste your time with it, trust all the bad reviews.... the app is terrible at identifying. I use the app ‘PICTURE THIS’, isn’t the best but does a heck of a lot better job at identifying than Plant Snap.

by BummedinKY

I live in the Midwest and have been wanting to begin a photographic project to catalog and identify wildflowers, trees, bushes, etc. around my rural property. I am no botanist, so need help in plant identification. My landscaping plants have come from a local nursery, so I have nothing exotic. Well, I saw this app and was very excited. It was just what I was looking for, plant ID and the ability to receive more information on each plant.

Well, I have tried it on approximately 25 plants. It has identified TWO correctly. It identified my recently-purchased birch trees as POISON IVY! My sister-in-law is quite knowledgeable and has helped me. And, of course, I know what I have purchased from the local nurseries, so I am confident in saying that the app results have not been accurate. In most cases, the suggestions have not even a faint resemblance to the actual plant! And it’s not the quality of the photos!!! They are crystal clear. The app has been a total disappointment. I don’t know how others are having such success. I, for one, find it useless.