ICS Reviews

I have a loved one who is incarcerated and we RELY on this stupid app for him to see his 4 month old baby daughter. Whoever made ICS sure did a bad job to say the least! It’s impossible for me to get this thing working. It always says that the testing of the connection works, but then when I hit “join visit” suddenly I’m scrambling because I can’t get a good enough connection??? Funny, because I pay Comcast for the best internet connection they can provide me. I’ve NEVER had connection issues with this phone.

I’m going to be demanding my money back from ICSolutions for every visit that does not work on this thing. Such a disappointment and whoever is responsible for designing this sad excuse of an app should probably give their job to someone who knows what they’re doing.

ICS needs a lot of improvement. Calls get dropped all the time, there’s no way to change your billing address on the website, there has been times where my loved one could see me but I could not see him, the only good thing I have to say is they do grant refunds if a call is dropped or the inmate doesn’t show up for some reason, but even then, you have to sit on hold for hours. Also, I would like to point out that where it says “time remaining” they missed a letter and it says “time remaning”

ICS needs to be fixed. All I want to do is talk to a loved one but I can’t see it hear them. And it just kicks me out and ends the meeting. It’s so frustrating. If I could give a rating lower than one I would in a heart beat. Fix ICS . I can barely see the screen anyways. From all the money I’m being charged for phone calls and stuff, the least you can do is provide a quality service.

As my title and star may have shown..this service is pathetic...my loved one and I work hard to maintain some normalcy and yet ICS just provided no comfort. It’s glitches...it freezes and rarely connects...I need a full refund. This is a true rip off...I think I should seek legal action in this matter. This company knows that they are providing pathetic service and yet still are allowing people to loose their hard earned money especially during COVID. WORST APP ON THIS PLANET!!!!

ICS for iPad almost never works. It doesn’t even give you the log in page. I’ve tried deleting ICS and re-downloading it, but it still happens. The phone app will connect more often, but half the visit is spent with the other person not hearing anything. It’s an absolute waste of money. The anxiety of trying to have a video visit with a loved one is ruining the only chance he has to see his family.

You got to be coordinated on both ends for the visit to work. Don’t touch any buttons on your phone n tell them to not touch the screen. This was my first time paying for a visit and my “internet” lagged for a sec. i was able to get back in the visit, but it kicked the inmate out, so they were no longer able to get back in. I waited on the visit for 5mns connection was perfect, then i got a phone call. Otherwise once it kicks you out, that’s it, the visit is done.

This is the only way to video visit with my loved one and it freezes the video after 5 minutes and I finally figured out a solution and that is power the phone off then hurry and power back on then hurry and open app... only for it to freeze again after 5 minutes. This is how I have to visit with my loved one. And only one refund was given back to me as if it was my fault. It is ridiculous. I contacted my internet company and apple and it all boils down to this horrible app.

The description states ICS provides an easy and convenient way to visit your incarcerated family member/loved one. That’s a flat out lie and false advertisement. All these terrible reviews and I still tried because I was hopeful and no surprise, I was let down. I work from home and have amazing wifi and great cellular service and yet I couldn’t connect to my video visit. There was no explanation why either. Seriously, is anyone even reading these or doing anything about the many, common issues??

The criminal Justice system in this country is already unfair, but then you have corporations like this app profiting off both the government and the families of those locked up who want nothing more than to have contact with their loved ones. Don’t get your hopes up though, because ICS simply doesn’t work. Errors, frozen screen, test failure, crashes, basically does everything except connect successfully. I wonder how much this app was paid to create this abomination of an app. Who’s the real criminals?

I loaded my account to accept calls from a second location and was specific and repetitive when requesting the assistance. The customer representative repeated my request and still loaded my payment incorrectly. When I called back for a correction the charged me to correct their error. Half of my deposit went to fees. This company is takes advantage of the fact we want to communicate with our people and rip us off. 1 star bc 0 isn’t an option.

I’ve wasted so much money with this dumb app! I have the best internet that’s offered and yet it tells me my download speed is having issues, check connection....THAT’S A BUNCH OF BULL!!! I have calls set up Christmas Eve & Day and couldn’t connect to any of them, but it deducted my money! If I had to solely rely on ICS, I’d NEVER get to visit with my loved one!!!! Sooooo disappointing and when you call customer service there’s nothing they will do to, not even issue a refund! If a negative star could be posted, I’d definitely give it!!!

I have scheduled several visits for offsite visits and it’s funny how all the minutes leading up to visit ICS works fine, and then as soon as the scheduled visit time hits the whole entire app shuts down until seconds after the visit is over….. Makes you kind get the feeling you are being scammed. Emails aren’t returned for days and they only want to credit your account, not refund. I have followed all instructions exactly how they were given to ensure a good visit. Thanks a bunch now my loved one has missed 2 kid’s birthdays and some more. DONT USE ICS schedule onsite visits.
Beyond disappointed

This is the WORST app I have EVER used! It’s CRAP! I have wasted $50-70 on visits that I either don’t get to see my loved one because the screen is blank OR it keeps taking me thru the whole connection test / sound test Over and over and over ! Or it will say waiting to connect could take one minute and I literally wait forever so I have to shut it down and start over! It’s crap on the webpage as well! It’s bad enough we can’t visit our loved ones in person right now but your taking our money AND we don’t even get to connect. Smh you should feel ashamed ! I’m contacting BBB.

ICS does not seem to be able to get an accurate read on my connection. When attempting to join a visit, I keep getting a notification that my upload speeds are too slow. I bought a new router that increased my speeds and still got a notification that my upload speeds are too slow (a separate speed test outside of ICS shows that my speeds are incredibly fast). I’ve tried to connect with wifi and using my phones data and still have been unable to connect to visits. So incredibly frustrated that I’ve missed visits due to ICS :( don’t know what else to do to fix this issue.

It feels silly to write a review of ICS, given those of us who need it have no choice..I do wish the developers would bother to do something about it though. It has serious issues on the iPad, fails their test connection consistently on our Xfinity wifi, even though the signal strength and speed is more than significant for ICS . IPhone is the same. I end up having to play this game of switching back and forth with the wifi and cellular to get it to work, normal only will on the cellular, which is funny as its weaker and slower than the wifi in the house.

I wish I could expect more from these companies that make a fortune from the families of incarcerated people and from them as well….and yet always leave us with shoddy, poorly executed solutions.

On a side note…the fact the iPad version is vertical only is also idiotic given the amount of people who use it horizontally with a keyboard…that would matter more if the iPad version actually worked.

So just throwing my hat in the ring with the others unhappy with this half-hearted, money stealing effort on the part of ICSolutions.

I used to be able to use my MacBook but now am forced to use ICS or a windows pc for some reason. ICS is not formatted properly for the phone. It will randomly disconnect you and then not connect again. I lost the last 5 minutes of my call and didn’t get to say goodbye. I got a phone call sitting the video and that disconnects it also so remember to put your phone on dnd. After the phone call killed ICS it took 5 times to reconnect. I have fiber internet and all tests showed perfect before the call. This needs improvement! What a scam!!!!!!!!!

Does the person who made ICS know what they are doing? or Did they hire a monkey to create ICS? ICS DOES NOT work! I tested it and the screen freezes 99.9% of the time. I tried to do the actual visit and the screen froze again. Many people are relying on ICS to visit their loved ones who are incarcerated. We don’t have time or money to waste here. So the person in charge of IC solutions needs to fix this ASAP! It is unacceptable to have these types of issues in an app and it is a shame. Fix this ASAP or give up your company to someone who knows how to do their job right.

I have read the reviews and I feel exactly the same way I have spent in excess of $4000 in the last year to contact my love one of which half of that has been a nightmare or I have not gotten what I paid for I am very frustrated I download the software and re-install it every three days I am unable to scheduleOr my video chats get interrupted or disconnected can’t hear half the time or the glitch out!! I am very frustrated and I have been asking for a refund in the tune of $50 which is nine or 10 chats that have been interrupted and I have yet to get a refund and I I don’t even want a refund I just want to put back on the books so I can use the money to continue to speak with my loved one it’s really baloney and I’ve had it I’m very frustrated!!

ICS is such a rip off. having loved ones incarcerated can be a very difficult situation and video visitation is one way to make it a little better but using ICS it’s nearly impossible to conduct a visit. The video constantly freezes and if you try to leave to get back on in attempt to regain connection the whole visit is ended no matter how much time you have left. If the bugs cannot be improved there needs to be a way to get a refund.

I really don’t understand what all these bad reviews are about. ICS works perfectly fine for me. I’ve had two visits so far, and both went very smoothly. I had absolutely no issues with it, at all.

Here I was excited for ICS, only to be disappointed. I was hoping I could schedule a video visit since there are no site visits with COVID happening. I can barely log on, or when I try to, the screen is all whack and glitchy. App shuts itself down. They should not have released something, that doesn’t even work.

This application is defiantly is not like Skype. I keep getting an error message that reads network upload test failed. My daughter hasn’t seen her father since the first week of March due to COVID-19. This is a huge disappointment.

I’ve uninstalled ICS, logged in and out several times and it keeps saying no network connection regardless of whether or not I’m using data or WiFi.

I was able to schedule a visit but when I clicked to start it the screen stayed blank and only had a close button.

You can login but it will only let you test if the video/audio will work. It won’t let you schedule anything. It needs more work!!!

I keep trying to do the visit it just gives me a screen with a line through it that’s it nothing else

Can’t even schedule a visit! Let’s you log in and test your connection and that’s it! Horrible app!

It says “click below to schedule a visit” but there is no where to click. Unhelpful.

Kicks me out every time I log in.

This app is awful. You are a billion dollar business, you could do better. Could not get signed in. Just kept spinning and saying getting account info. What a joke

I can connect on my PC but not mobile app which is what I need to be able to visit because of the time difference I've tried different networks No luck. App is bullshit

App would not work! Kept saying uploaf test failed!!! Then when it finally went through with Less than 2 minutes left said no visit found! But charged me!!! Tried to call and talk to someone but everytime I hit speak to a representative the phone hung up!!!

Every time we try to use the app we get network upload failed, I’ve tried many different Wi-Fi and my cell data, still get that message, tried to video visit my mother in law and we’ve had to reschedule twice because it keeps saying network upload failed

ICS mobile doesn’t work. I called them. They said it was my internet connection. I can connect with every one else by video I need to. I think it’s their software that doesn’t work.