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I have a loved one who is incarcerated and we RELY on this stupid app for him to see his 4 month old baby daughter. Whoever made this app sure did a bad job to say the least! It’s impossible for me to get this thing working. It always says that the testing of the connection works, but then when I hit “join visit” suddenly I’m scrambling because I can’t get a good enough connection??? Funny, because I pay Comcast for the best internet connection they can provide me. I’ve NEVER had connection issues with this phone. I’m going to be demanding my money back from ICSolutions for every visit that does not work on this thing. Such a disappointment and whoever is responsible for designing this sad excuse of an app should probably give their job to someone who knows what they’re doing.

It feels silly to write a review of this app, given those of us who need it have no choice..I do wish the developers would bother to do something about it though. It has serious issues on the iPad, fails their test connection consistently on our Xfinity wifi, even though the signal strength and speed is more than significant for the app. IPhone is the same. I end up having to play this game of switching back and forth with the wifi and cellular to get it to work, normal only will on the cellular, which is funny as its weaker and slower than the wifi in the house. I wish I could expect more from these companies that make a fortune from the families of incarcerated people and from them as well….and yet always leave us with shoddy, poorly executed solutions. On a side note…the fact the iPad version is vertical only is also idiotic given the amount of people who use it horizontally with a keyboard…that would matter more if the iPad version actually worked. So just throwing my hat in the ring with the others unhappy with this half-hearted, money stealing effort on the part of ICSolutions.

This app does not seem to be able to get an accurate read on my connection. When attempting to join a visit, I keep getting a notification that my upload speeds are too slow. I bought a new router that increased my speeds and still got a notification that my upload speeds are too slow (a separate speed test outside of the app shows that my speeds are incredibly fast). I’ve tried to connect with wifi and using my phones data and still have been unable to connect to visits. So incredibly frustrated that I’ve missed visits due to the app :( don’t know what else to do to fix this issue.