ezSCRN app not working? crashes or has problems?

ezSCRN Status

Last Updated on 2021-04-09 by Total Concussion Management LLC

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Common ezSCRN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ezSCRN app on iOS and Android devices. Solve all ezSCRN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ezSCRN iPhone Issues and Solutions

ezSCRN iOS app crashes, not working, errors
ezSCRN iOS app network issues
ezSCRN on iOS has black/white screen

ezSCRN Android App Issues and Solutions

ezSCRN has errors/crashing/not working
ezSCRN server network connectivity issues
ezSCRN has black screen

ezSCRN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ezSCRN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ezSCRN app crashes or not working on Iphone (iOS):

Close and restart the ezSCRN app on iPhone
Update ezSCRN app to the Latest Version for iOS
Uninstall and reinstall ezSCRN iPhone app
Update your iPhone to the latest iOS version

Fix ezSCRN on iPhone unable to connect to server/internet connection issues::

To resolve ezSCRN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ezSCRN black/white screen (blank screen) on iPhone:

Follow the ezSCRN iOS app troubleshooting guide Here →

ezSCRN Android App Issues and Solutions

Fix ezSCRN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ezSCRN app issues:

Force Stop the ezSCRN App
1. On android, goto "Settings" » click ezSCRN app. » click "Force Stop".

Update ezSCRN to the latest version on PlayStore

Clear ezSCRN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ezSCRN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ezSCRN.

Fix ezSCRN unable to contact server/ ezSCRN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ezSCRN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ezSCRN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ezSCRN on android.

Solve ezSCRN black/white screens issue on Android:

Follow the ezSCRN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Total Concussion Management LLC, developers of ezSCRN.

About this app

this app is a new proprietary platform allowing anyone to easily and quickly Screen, Communicate, and Report critical information to anyone in their electronic network - anytime, anywhere. this app allows the user to ask a set of screening questions, record the answers and then make quick decisions based on the responses. this app then immediately notifies selected users in the network automatically without texting, emails or phone calls. this app allows users to update and track progress through the Circle-of-Care™ stages of care until cleared to return to normal activity. this app supports the Berlin TBI and the CDC and NYSDOH Covid guidelines for qualitative screening and making decisions as to emergency and non-emergency indicators. A quick and full set of screening questions is available depending on the situation. this app complies with the NIST Cyber Security Framework for storing and transmitting sensitive information.