Step Status

Last Updated on 2024-10-03 by Step Digital Holdings Limited

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Common Step Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Step app on iOS and Android devices. Solve all Step app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Step iPhone Issues and Solutions

Step iOS app crashes, not working, errors
Step iOS app network issues
Step on iOS has black/white screen

Step Android App Issues and Solutions

Step has errors/crashing/not working
Step server network connectivity issues
Step has black screen

Step iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Step app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Step app crashes or not working on Iphone (iOS):

Close and restart the Step app on iPhone
Update Step app to the Latest Version for iOS
Uninstall and reinstall Step iPhone app
Update your iPhone to the latest iOS version

Fix Step on iPhone unable to connect to server/internet connection issues::

To resolve Step network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Step black/white screen (blank screen) on iPhone:

Follow the Step iOS app troubleshooting guide Here →

Step Android App Issues and Solutions

Fix Step not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Step app issues:

Force Stop the Step App
1. On android, goto "Settings" » click Step app. » click "Force Stop".

Update Step to the latest version on PlayStore

Clear Step App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Step app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Step.

Fix Step unable to contact server/ Step internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Step » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Step » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Step on android.

Solve Step black/white screens issue on Android:

Follow the Step android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Step Digital Holdings Limited, developers of Step.

Verified email ✔✔

E-Mail: support@atly.com

Website: 🌍 Visit Atly Website

Privacy Policy: https://atly.com/privacy-policy

Developer: Steps Ltd.

About this app

With this app you can now easily save and share your favorite places from all over the world – allowing you to build a personally curated map of the world, populated by the people you love, respect, and admire. * Map out and save all your favorite places around the world. * Add photos and comments so you remember all the little details. * Share your profile with your friends so they can follow your steps around the world. * Follow your friends and our Culture Curators to discover new places in your city and when you travel. * Filter the map using our categories (eat, drink, shop, stay, culture & health) to easily find what you are looking for. * Stay up to date with the latest places via your feed, where all the latest activity in your community will be shown. * Check out the explore page for new Culture Curators and much more! * Extra win - you will only see comments and places from the people you follow. this app is a brand new social media, culture and travel app that provides a new way to explore the world - ensuring you are able to find and share the experiences and recommendations you are looking for, no matter where you go! Say goodbye to the general noise of platforms like Tripadvisor and Google Maps!