Contact HTC Check In Support

by Leeshleeshleesh

This was our team's 4th Hood to Coast, and this app was the worst we have used.

Initially the event promoted another app for months, and we painstakingly set that up between our 12 teammates. Then the night before the event, HTC rolled out a "new and improved timing app" specific to the event. It was great that it just required a single login to auto-fill all the teammate's information, but that is where my positive feedback ends.

As another reviewer stated, HTC Timing had far too many steps to complete at each handoff. Previous apps had a swipe feature (which ended the previous leg and began the next leg in a single motion), and this was far superior to the multiple taps required for a single handoff in this app.

The syncing between users was also not good. This never worked correctly for us. We would text between vans to compare what the app said after a handoff, and every time, the other van would be one leg off from the van that just had the handoff. Our old-school stopwatch with pen & paper ended up being more reliable for us this year.

by Thekelseyrenae

I just downloaded this app to participate in the February Movement challenge. I opened the app, signed in, and then all I got was a blank white screen. I’ve closed the app multiple times, I’ve restarted my phone, I updated my iOS to the most recent one, and I even tested the app out on my iPad. All I get is a white screen.

by Seanavan

Too clunky to use. A swipe to indicate the transition, finish one runner’s leg, and start the next one’s is all that should be needed. Instead it was something like four clicks to confirm ending one leg and then more to start the next person who by that point had already been out of the exchange for 20 seconds.

We stopped using the timing feature after a few legs and started manually entering the times. Even that was unnecessarily cumbersome. After the first 12 legs we stopped using it entirely and instead used an Excel file we wrote.

The race should go back to the version of the app from 2017 which was very simple and efficient in addition to using Qr codes to share info in areas with no cell signal.