Contact My PT Hub Support

by 1233445332299485

This is a UK based company. The app had lots of potential but presently there are many bugs and glitches. Time stamp is in 24 hours, calendar date is in UK format, client end dates are marked as invalid so compliance doesn’t register. Clients workout programs are not tracked because of this. Creating programs is very time consuming. Sorting exercises and finding exercises takes a tremendous amount of time. They don’t have a cardio search for simple basic exercises you need to know the names. For example if you search for jumping Jacks it will not show because they call them star jumps. If you add a notes to an exercise the note doesn’t save in history. Hopefully they will improve the functionality and glitches that I’ve listed. Plus improve adding sessions to the calendar and improving recurring payments for clients and allow clients to schedule sessions. I’m going to jump ship and try out Trainerize. This app has too many issues. ** Buyer Beware **

by Plano Chik-fil-a Mom

Where do I start? It feels like this is a beta version which still has to get updated to the current type of user interface that you see on many apps. What would be a nice touch is an icon or picture of the food item once it’s selected. This is a small, but basic thing on many of the food tracking apps out there today.
1. The app doesn’t automatically save so if you’re not careful you’ll have to start over after you’ve entered in your info. Happened to me twice.
2. The units of measure is restrictive. For example, once you have found your food item there is a drop-down list for measurement and typically there is only one choice. Therefore you have to adjust your serving amount to get the correct caloric count. The serving size for special K cereal, per the box, is 1 1/3 cups. I had only had 1 cup. Since I could not adjust the serving size to 1 cup, I had to guess the serving amount and reduced the serving amount from 1 to .80 to get the adjusted calorie count.
3. It’s great that there is barcode scanning capability, but he doesn’t find a lot of items. It couldn’t find the fresh blueberries or the peaches, both which I found on the Lose It app.

I’m using this because my trainer uses it and asked me to track it this way so they can easily have the visibility to my food. I’m going to give this a week before I decide if I can continue with it or not.

by Pwdoodle99

I hate using this app and actively dread anytime I have to. The wonderful coach I work with uses My PT Hub to schedule and organize workouts and programs, as well as to pay her for working with her. If there was any other way to do it, I would. The times zones are never correct. It automatically changed my birthday for some reason. The calendar never displays properly on my phone. Currently I’m trying to buy a pass for my next class and there’s no way to let me do it. The option is just not there, though it used to be. Instead of just telling me I don’t have a pass, why not put the option to buy a pass right there on the screen instead of sending my on a fruitless hunt through this wonky app? Again, I use this because it’s what my trainer uses. But if I had a choice, I’d delete it from my phone and never think of it again.