Contact WatchPAT ONE Support

Set up the device and app per all instructions. Did not like the access required but did allow. Everything looked good, app have the message “Goodnight” or something similar. I assumed all was well. Woke up in the morning and the app simply stated “Thank you”. Again, thought all was well. Waited 2 weeks no call back from doctor or anyone. Place a call with the sleep center, a week later got the message that the O2 sensor did not record any values. The sleep center simply stated that I made an error. Really? Your app told me everything was ok and good to sleep. Now over a month later you want me to purchase another kit to redo the study. Couple of questions. I paid for a study and got nothing. Either refund my money for something I did not receive Or replace the defective kit with another one. I can not recommend this product until then. E Stokes

I had to complete a sleep study and was told to use this device. This is great I thought, so convenient, until I discovered the app wants access to photos, media and files on my device. Why the heck does it need access to these items to conduct a sleep study? It’s ridiculous to think the company needs this info to conduct an analysis of one’s sleep cycle. It’s a complete invasion of one’s privacy. Considering it’s very similar to Fitbit, minus the heart monitor and ability to send info to doc, and they do not have access to said files, again, why does WatchPAT need this info? And how long do they retain said info?

My doctor told me that the upload failed and the equipment can be reused. So I have to drive two hours to get it again. This seems very wasteful. It seems like this device does not conform to Bluetooth specs as it is easily corrupted. This product is not ready for general availability. I would pull this app from the store until the data corruption issue is resolved.