Penbook Status

Last Updated on 2026-03-25 by User Camp

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📋 4 Reported Issues:

Unique Concepcion 2023-08-04

I cannot click on my notes to edit them, it just draws all over the screen. How do I get back into the note I created to add more to it??

Ashley Brown 2023-07-04

Pen book is no longer allowing me to customize my color of pen. When I click on the color circle to edit the color it closes out. Please help.

Luc Mandeville 2023-03-06

My apple pencil stopped writing. How do I make it write again ?

Robin Tillman 2023-01-31

My new Penbook iPad app version 5.1(4) looks like an old version. It does not look like the updated versions I see on YouTube videos. Most importantly it does not offer customizable cover options as described. I only have about 25 predesigned covers, no blank colored covers and no customizable covers. Please help.

Showing 1-4 of 4 reported issues:

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Common Penbook Problems & Solutions. Troubleshooting Guide

Table of Contents:

Penbook iPhone Issues and Solutions

Penbook iOS app crashes, not working, errors
Penbook iOS app network issues
Penbook on iOS has black/white screen

Penbook Android App Issues and Solutions

Penbook has errors/crashing/not working
Penbook server network connectivity issues
Penbook has black screen

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Penbook iPhone Issues and Solutions

How to fix Penbook app crashes or not working on Iphone (iOS):

Close and restart the Penbook app on iPhone
Update Penbook app to the Latest Version for iOS
Uninstall and reinstall Penbook iPhone app
Update your iPhone to the latest iOS version

Fix Penbook on iPhone unable to connect to server/internet connection issues::

To resolve Penbook network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Penbook Android App Issues and Solutions

Fix Penbook not working on Android, crashes, errors or is unresponsive:

Force Stop the Penbook App
1. On android, goto Settings » Penbook » click [Force Stop]

Update Penbook to the latest version on PlayStore

Clear Penbook App Cache and Data:
1. On android, goto Settings » Apps » Penbook » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Penbook.

Fix Penbook unable to contact server/ Penbook internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Penbook » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Penbook » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Penbook