Contact Day One Journal Support

Day one has been my go to journal since 2016. The other day I went to search for one of my child’s births only to find that the entries are no longer there. The entries have been accessible for 2+ years then suddenly disappeared. I do not recommend using this service for entries without backing up. I would like to note that I did pay for the pro service with them. I’ve checked for the entries on my iPad, Mac and phone. I’ve synced many times praying they will appear. I am missing more entries than my child’s birth. All missing entries seem to be older than 2 years. Worked with their support; their claim is I deleted the entries, they restored all entries, the entries regarding my child’s birth is still not there. I’ve lost all my memorial journal entries from my child’s birth, I’m heart broken. WARNING TO OTHERS. Routinely backup your data. Do not trust your entries will always be available. Their terms of service states “the Company has no obligation to store any of your content that you make available on the company properties.” Read the legal services, responsibility for content, storage. Their team was nice, quick to respond and I believe tried their best to figure out what happened. This app is an awesome journaling app.

Found this app today and was really excited to use it with my partner until I realized there was no simple collaboration feature. Right now we use SimpleNote, and although they do not have much in terms of designing the entry more creatively like this app, the one thing they do have, the most important for us, is the collab feature. We do a ton of self-growth work and like to share our notes with each other, adding to them or just simply reading them and feeling connected when apart. Why that feature is so convenient on theirs is because you simply click “collab” in the drop down menu of each entry, add someone’s email address, it sends them an email a note was shared, but then the entry pops up under their app too. No need to edit/collab via that email, because you can collab straight from the app. Any collab entries just show up like they are your entries on your app. It’s so convenient and helpful. I really would love to see this app bringing something easy like that to it, because it already has everything we could ask for in journaling, but this one majorly important thing. Aside from this, amazing job developers!

This app is a very serviceable personable journal. I believe it’s worth the annual cost for the premium features if maintaining a journal is something that you find beneficial to your well-being as I do. I appreciate the synchronization between my devices more than anything, and the security seems adequate for such personal data. I also enjoy the metadata tagged in each entry (location, weather, activity, etc) which I feel will be very interesting in the long run as I review older entries. My biggest ask is that I very much wish the developer would make the journaling canvas more free form by allowing entries to contain mixtures of text, handwriting, photos, and drawings similar to how iPadOS notes works. As it functions at the time of this review the entry is more like an e-mail composer where you enter text, and then can attach photos and drawings in a somewhat rigid manner. Unleash the creative potential of the journaling canvas and I’ll call this the perfect journaling experience worthy of five stars! Unless something else comes along with that capability though, this is likely still your best choice for a journaling app.