PCH+ app not working? crashes or has problems?

PCH+ Status


I have a problem with PCH+

Are you having issues? Select the issue you are having below and provide feedback to PCH+.



⚠️ Most reported problems ⚠️
Something else
46.4%

Not working
21.8%

Crashes
20.9%

Connection
6.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
J
Jean Snyder:

Keep getting error messages cannot get my rewards

D
Darlene Saunders:

After IOS 18.3 update on iPhone XR PCH• app keeps saying maintenance & won’t open

T
Trent Blackburn:

Why won’t the pch+ app open on my iPhone 14?

L
Lawrence:

App freezes, I also have to redownload the app every day for it to work

B
Barbara Reeves:

Time to record tokens earned and/or bonuses shown and the screen shows "Maintenance, come back later

A
Abel. Manuel:

can't Recovery

T
Timothy J.:

This app keeps crashing every single time I try to play.

📋 111 Reported Issues:

B
Bonnie 2025-03-29

cant finish entry

D
Diane Scribnet 2025-03-12

Pch+ bumps me out as I attempt to work the islands.

C
Chuck 2025-03-08

Freezing up

R
Roy 2025-02-24

It keeps on crashing

B
Bob 2025-02-02

unable to connect to server error

G
Gerald Becktel 2025-02-02

Will not start Will not start up

G
Gerald Becktel 2025-02-02

Will not start Will not start up

B
Bert 2024-08-21

On the main island, the claim prize chest keeps crashing, as does the Beach Party game with 2 days left to enter. The initial "open chest " function crashes as do each chest prize claim at the end of each "world." No chest can be opened or claimed

P
Patrick 2024-04-12

Slots app will not open this week, keeps crashing

J
Justin Peterson 2024-03-11

When some ads end it force closes pch app and brings up google play. Losing reward and making you load and play again.

A
Alan Hart 2024-02-17

Why will pch not let me play all of the sweeps games? Or vip games either on my android phone. This problem started a week ago with all of the new changes. The new changes are not working nearly as well as the games used to work.

B
B Dunn 2023-11-19

Issue still exists. Every time I play and get tokens the my total is going DOWN not UP. My total token is shown as a NEGATIVE NUMBER MINUS SIGN AT THE FROM OF THE NUMBER. Token are removed not added. Any updates on when this will be fixed?

B
B Dunn 2023-11-05

Noticed that the app has my token count as a Negative number now and each time I play a game, my number of tokens is becoming smaller. What's up with that?

B
B Dunn 2023-11-04

Noticed that the app has my token count as a Negative number now and each time I play a game, my number of tokens is becoming smaller. What's up with that?

M
Marj 2023-10-05

I have the same problem reported by Sandy Harness about 12 minutes ago Have been trying to get help with notifications on this app for a while now with NO luck .Whenever I get a notification saying Thank you for playing again today and I an suppose to get tokens for this but when I click on it it always sends me to app store and says it is an alternate link.Already have app and as a result of this link I GET NOTHING. WHY????? This began happening a little over a week ago. I have cleared cache and data. When that didn't resolve the issue, I uninstalled and reinstalled it. That made no difference. I tried changing app settings to ask everytime I clicked a notification, that worked for some notifications but those notifications promising token rewards still redirected to the app store. Something is broken.

S
Sandy Harness 2023-10-05

Have been trying to get help with notifications on this app for a while now with NO luck .Whenever I get a notification saying Thank you for playing again today and I an suppose to get tokens for this but when I click on it it always sends me to app store and says it is an alternate link.Already have app and as a result of this link I GET NOTHING. WHY?????

S
Sandy Harness 2023-10-01

I keep asking for help and get none.I get notifications from pch+app for being a vip like I get 300,000 tokens for todays vip reward and have never got one.The only semblance of help was update app which I did and still nothing.,Why won't anyone help?

B
Bertie W. Davis 2023-09-04

I WANT TO WIN THE SUPER PRIZE SINCE1989 PCH SAIDS NO NEVER HAVE PCH BEEN TO MY ADDRESS NEVER THIS IS NOT A SHORT POINT OF TIME IT IS A LOT OF TIME GONE NEVER CAN YOU MAKE IT UP

A
Anthony Murray 2023-08-21

I keep getting an error message after playing games. Also, sometimes certain games freeze while in the middle of playing them.

A
Anthony Murray 2023-08-21

I keep getting an error message after playing games. Also, sometimes certain games freeze while in the middle of playing them.

K
Karlene Choates 2023-08-16

When I got into Las Vegas to play the games do not show up. Continuous looping of screen stating game loading, updating prizes, etc

G
Gail McPeek 2023-08-13

The new PCH+ games are deducting my winnings instead of adding them to my total amount.

K
Kawthar Ramahi 2023-08-11

I can't enter pch+, because it's running behind the home page and i can hear it but not see anything, latest update is not good😩

D
Debbie Holcomb 2023-08-11

Same as Brett: Ever since the latest update, I have not been able to play any of the games on the PCH+ App. I can log in, and click on each individual world. But when I go to click on the first game of any of the world, it gets stuck on the loading screen and will not take me to the game. I have tried clearing my cache and data. I uninstalled and reinstalled the app. Nothing works. It will not advance me past the loading screen in any game. Extremely frustrating.

B
Brett H. 2023-07-29

Ever since the latest update, I have not been able to play any of the games on the PCH+ App. I can log in, and click on each individual world. But when I go to click on the first game of any of the world, it gets stuck on the loading screen and will not take me to the game. I have tried clearing my cache and data. I uninstalled and reinstalled the app. Nothing works. It will not advance me past the loading screen in any game. Extremely frustrating.

L
Linda Johnson 2023-07-15

The message below is all I have received for the past 2 months or so, therefore cannot enter contest during this time period. By the way, I have reported this to you numerous times. Today, I received the Time Sensitive entry, logged in at pch.com/actnow and entered activation code, nothing happened. Is all of this just more SPAM? Bad Request - Request Too Long HTTP Error 400. The size of the request headers is too long.

J
Joann 2023-06-13

it is asking me to update but I have the latest version. It removed the the little car at the top to play additional games and i cannot log in. There is no menu at the top anymore to log in and prefrences. I tried uninstall and reinstall and nothing.

E
Edward Meaux 2023-05-20

I am not seeing the advertisements for free bonus tokens. Thank you

B
Ben Hess 2023-04-29

Says l need to update but google not allowing the update to process

Z
Zack T 2023-04-28

PCH+ app stopped working correctly after I did the update today. (4/27/23) Areas are not closing after you play them which is not letting you complete worlds or open chests. It was working fine until the update. I did everything the PCH tech person I chatted with told me to do and it still isn't working.

R
Robert B Winfield 2023-04-27

Pch# updated .first game completed but treasure chests do not close. Can not go forward. Ever since I started pch + always problems

W
William 2023-04-27

After updating as required by the game, PCH+ will not let me complete the main game. All stages completed but the treasure box won't open. The stops do not go flat even though they state they are processing entries and tokens, so the chest won't open. Have updated, restarted, uninstalled multiple times - to no avail. Funny how the ads will play fine but the game doesn't...

J
Joanie Lopez 2023-04-27

I played all the mini games in a world but it won't let me open the treasure chest. I just barely upgraded today 😩

M
Michael Lehland Blair 2023-04-26

PCH+ has the most agressive anti adblocking of ANY app I've ever seen!

C
Carol Evensen 2023-04-25

PCH+ will not let me complete the main game. All stages completed but the treasure box won't open.

D
Dennis Stickley 2023-04-24

PCH+ locks up and can’t play on MY iPad!

N
Nan Harris 2023-04-22

The stops do not go flat and the road doesn't continue. It goes back to the main scree In the past 4 have uninstalled. And then reinstalled

R
Rick 2023-03-30

app plays adds then boots you out of app

L
Linda Techmeyer 2023-03-21

How do I unlock the last PCH+ game level. I complete it but it is still locked.

N
Nan Harris 2023-03-09

app not working correctly. As I go through - the short poles remain and are not flattened and I cannot open the treasure chests

K
Katelin 2023-02-26

Having terrible connection sigil from this app . I need help

D
Dulia Chamberlain 2023-02-24

I try but never got them seen like somebody is been hacking my phone cause I see them them early than when I open my app they r gone

W
William Lord 2023-02-18

My pch+ app keeps sending me error messages : Please check your network connection and try again. I have done all the other troubleshooting suggestions and nothing fixed the problem

M
Michael Novotney 2023-02-04

I have a problem, anything I try to do I continuosly shows it loading with the balloons and rectangle that says loading. The only way to clear this is to exit then restart the app. help cause I don't know why this is happening? Later.

D
Delivery A 2023-02-01

Your site/app blows. You fix nothing and don't respond to any complaints... Never win any of your bloody contests. Liked to play majong occasionally. Now don't want to have ANYTHING TO DO WITH BADLY DONE PCH. MORONS

D
Donna K Allen 2023-01-19

when playing games, tokens do not add up. for the last week or two, every time I try to spend tokens, my password will not take, have had it done at one point 6 times in a row. getting to where it's not worth the effort. by time points are added up, some items gone. been having the so called "tech-problems" for WAY to many weeks now.

B
Ben 2023-01-16

I put everything in to register and press continue but doesn’t do anything and won’t register me. What do I do?

B
Ben 2023-01-16

I put everything in to register and press continue but doesn’t do anything and won’t register me. What do I do?

D
Denna Weber 2022-12-27

I have played many games on pch+ and supposedly earned beaucoup rewards. But they didn't register on my rewards!

W
William Sibley 2022-12-24

When l load any pch app it jams my phone and the phone cannot be used until l power down and restart

L
Lena Rogers 2022-12-20

tokens are not registering when I play the games for tokens, it is frustrating. I have been a customer since 1957 prior to getting a computer, spent so much money on things I do not need in hopes of winning...also frustrating

C
Carol Pease 2022-12-07

Not getting the right amount of tokens. On pc and app.

E
Elido Reynaldo Garza 2022-11-12

I have a problem with the PCH+ App when I try to play a green box appears around the privacy policy an as I try to play the game the green box moves till It goes to the policy page. Can you please help

D
Denna Weber 2022-11-12

Every time I try to complete a series of games, such as scratch offs to get to Danielle's token surprise, games get halfway through and get "stuck." I see to play these and other games with ease and pretty quickly. Today and other days, I have spent 2 hours just trying to bump the site and finish a package of only five. Please help. I've tried all the ideas you post on YouTube. Nothing has worked. I WANNA WIN, IM HUNGRY!

M
Michael Shaffer 2022-10-25

Green box around privacy button. Can’t click on game Can’t play in days

K
Karen Grassi 2022-10-25

I uninstalled & reinstalled my PCH+ APP, then followed all the instructions now it's running very slow, how can I fix this? Or can you please correct this situation. Thank you

K
Karen Grassi 2022-10-25

I uninstalled & reinstalled my PCH+ APP then I signed back in again, my email was also updated earlier I'm playing on the same Android N100 phone and it's making me start out as if I never played before. This is the second time this has happened. Originally I was at top of the leaderboard then worked my way up and now it want me to start again as if I am a new player. Help

G
GAIL McPeek 2022-10-22

Downloaded PCH+ on my IPhone and now I am locked out. The games are frozen. I have done everything the Apple Support Team told me to do but still can’t play🤷‍♀️

C
Catherine I Doten 2022-10-20

I have finished an envelope game like bowling and wait 1-2 minutes through the ADs for the Bonus points But don’t get the points.

N
Nan 2022-10-15

Red gift box appears at bottom of screen and I can go no further on pch app

L
Linda Woods 2022-10-12

Every time l play the game it freezes just like everybody on here are also saying! Then to get off of the site l have to reboot my phone every time! I wish you would discontinue this game since so many of us cant play! And yes l have ckeaned cookies & the cache. Linda Woods

V
Vida R Gutauskas 2022-09-28

My PCH+ was working fine. Today I couldn't get on PCH+. Kept getting a connection message. I uninstalled it. Now I tried to install it and I get pending message on Google. Help! Thank you, Ms. Vida Gutauskas

V
Vida R Gutauskas 2022-09-28

My PCH+ was working fine. Today I couldn't get on PCH+. Kept getting a connection message. I understood uninstalled it. Now I tried to install it and I get pending message on Google. Help! Thank you, Ms. Vida Gutauskas

E
Elvira Harris 2022-09-26

Pch app check wiffiand it freezes can't play

D
David Arnold 2022-09-24

I can no longer play Winnerville on PCH+. The game shows the screen but doesn’t recognize an input . I have turned off pop up blockers, shut iPad all the way off , changed default browser , and changed to Edge . Still can’t get game to recognize input . Just keeps saying to double click privacy off. Tried to sign out of game Now have to double click or 5 or 6 clicks to register a letter. Entered my password. And couldn’t get game to let me sign in . It worked one day and not the next . No updates HELP Cynthia Arnold

D
David Arnold 2022-09-14

Most of the time when playing PCH games the screen freezes privacy box is high lighted and can’t make anything move the game seems to work but doesn’t recognize the input ? Keep getting notices that I’m loosing coins and tickets

A
Angela Cates 2022-09-10

I think it's my privacy policy on pch lotto app. It's not working good

C
Christal Collins 2022-09-08

The PCH+ app freezes with a green block around the privacy policy so wherever I push on screen the privacy policy comes up. I received a notification for 100 entries in the Grand Prize drawing, but the screen was frozen in this way & I could not complete the board. Very disappointed for losing that opportunity. Please fix this issue so it doesn't happen again & you should send that opportunity again.

C
Christal 2022-09-08

The PCH+ App Freezes with green block around the Privacy Policy. I try every suggestion online & end up uninstall & reinstall to fix issue. Also, I got a notification for a special onetime of 100 entries into the $7000 a week for life, when I clicked on it & it went to app started & then froze again. I was very upset as I lost those entries because it was frozen with the green block around privacy policy again. Every time I clicked anywhere on the screen the privacy police came up instead of Opening the Envelopes. VERY DISAPPOINTED I play every day in hopes of winning, if the app freezes & takes away my entries because I have to Reinstall. This needs to be fixed please it's frustrating.

D
Dorothy Fish 2022-09-08

App keep saying push double button try that still can get it to proceed the screen comes on the game but it won't let me get further in on the regular PCS app

L
Laura Burlton 2022-09-08

I am having trouble to get out of the policy to play games. What should I do? Turn my phone off and see if it is working

K
Kimberly Harrell 2022-09-04

The email to get 100,000 tokens has not worked at all since it updated

K
Kimberly Harrell 2022-09-04

In the PCH + App when you get the game to pop the balloons no matter what you pop you only get 100/1000 tokens. It’s not working right

M
Martha Gayle 2022-08-29

I can’t get on the sweepstakes games because of the privacy policy. Help please!

M
Maria Seiy 2022-08-29

This PCH +APP not working CRASHED!!!!!! what's wrong????

E
Ed Priest 2022-08-24

How to opt out ofPCH➕

J
John Jarowski 2022-08-22

App on phone not working. Only the opening screen comes up and rotating circle of lights as if loading but never moves on from there. Problem has persisted 2-3 days.

N
Nicolette Lepen 2022-08-22

My pch+app was glitching so I went ahead and uninstalled it and tried to reinstall but when trying to reinstall the app it doesn’t work, it keeps saying loading.

G
Gail McPee 2022-08-13

Downloaded PCH+ on my iPhone and now it is locked. Haven't been able to play for weeks. I have done everything that was mentioned to do to unlock the screen but no luck. I give up. I now wasted over a year of playing these games because of this problem.

S
Sandy Harness 2022-08-09

The balloon popping game only gives you 100(the lowest) no matter what you hit,NOT FAIR. Also the email giving you an extra 100,000 for being a vip has not worked one time since changing email style. This has gone on for weeks. PLEASE SOMEONE DO THEIR JOB AND FIX THIS !!!!

E
Edward A MacMillan 2022-08-07

The game where you aim the dart at the balloons gives you only 100 points (like the pink) no matter what balloon you hit. Also the first game on the nightlife does the same thing no matter what pad you land on.

R
Robert Rodriguez 2022-07-30

Keeps aSking to disable top vectoring plane.. no further access to app screen

J
Jennifer Parker 2022-07-29

Hello! I hope you are having a good night. I am having trouble with the app since 6:30 Arizona time. It would freeze and I received a detour page. I took photos. I contacted customer service rep because this is an important day to me and I was told to delete the app and update. I already updated. The person disappeared so I logged onto my iPad to try to resume playing. I deleted the pch app off my phone like I was a divided to do and for 2 hours it will not load back onto my phone. My phone isn’t having issues with any other app. I’ve put my heart into this day and it’s not working for me to complete things.

J
John Rodems 2022-07-28

Fix PCH +, Pch Lotto and Pch Slots there all down it’s been more then 4 days . I’m tired of this Shitshow I clear the cookie/ Caps he’ Do something you Cuckold Fucktards

R
Robert Shapland 2022-07-27

can't exit - have to restart phone

P
Patricia Schuver 2022-07-26

Screen freezes and nothing releases it….

P
Patricia Schuver 2022-07-26

Screen freezes and nothing releases it….

C
Carol Green 2022-07-20

Four times in the past 2 weeks I got lucky and landed on the golden table with the "frisbee" which should have given me 25k tokens. The game gave me 1,000 instead. Also, the timer on the night games is giving me fits. I've discovered that if I restart my phone (even if I've already restarted it previously that day), it will let me in to play the games. Otherwise it locks me out with a message that I can play again in 24 hours even when it's only a few minutes after 5PM (when the night games open up). Admittedly, this could be a problem with my phone since restarting it allows me to open the night games app, but I sat with it watching the countdown to time to play once and it flipped from zeros to the message that I could play in 24 hours.

M
Mel Kottwitz 2022-07-19

After 3 days of PCH+ not working, I removed the app and reloaded it - so far, so good!

L
Louise Alvarez 2022-07-11

My game is frozen I can not play it has been about a week now! I am losing out on so many tokens! I keep asking for help but no answer yet

T
Troyce Sosebee 2022-07-08

PCH+ is not giving rewards. PCH APP is not giving the 50,000 bonus points.

R
Reginald Reed 2022-07-07

Need to update

B
Becky Dorman 2022-07-03

won’t let me play my Pch game keeps saying privacy policy disabled ? what does that mean never did this before

T
Troy 2022-06-28

This app just started talking. Everytime I open it says "privacy policy" multiple times and It will only allow me to navigate by pressing up and down volume. The touchscreen gets disabled. When I close the app everything on my phone works normally

R
Robin R Zillmer 2022-06-10

The second treasure chest from the games section just fast flashes those dots like it's loading, and remains on that screen until just exiting. Can't finish that level to move to the next losing lots of tokens. Yesterday it froze in the Winnerville section. I've cleared cache and cookies multiple times and rebooted my phone and computer. That seems to be what they always tell you to do and therefore I try those fixes before contacting anyone.

S
Sandra A. Witt 2022-05-31

Every time I am having a great game in PCH games, the money games. They freeze up.?????? The featured game of the day.

S
Susan Crotwell 2022-05-29

Everything I try to do in the app takes me directly to the Privacy Policy but only after I tap 3 or 4 times

K
Kristen 2022-05-29

I have been having issues with both PCH+ and PCHLotto apps. PCH+ loads fine at first but then a voice starts talking fast saying to read the privacy policy and it won't let me click on any of the tabs unless I tap multiple times. PCHLotto app freezes after I play the first card and won't even load the ads or let me go to next card. That worries me because what if you win and it freezes up on you and you lose out? That would make me really mad. Please fix these issues ASAP..Thank you!

M
Mahelia Barroso 2022-05-27

My app is frozen, it opens but none of the tabs work n cannot play the game. I thought to delete the app n download it again but I am afraid to lose my rewards. What is the solution to unfreeze it!

K
Kim Regur 2022-05-19

Rick played pch+ it is frozen soon as push start to begin game fix please

D
David Blackburn 2022-05-12

The screen keeps freezing and won't let me play the sweeps I have restarted my phone multiple times and no joy. I just can't get into the games tonight

I
Isabel Reilly 2022-05-10

I am having problems with PCH +, it doesn’t work !

J
Joey Mulick 2022-05-09

The app was working fine for a while. But now it has just stopped working. It's not letting me play. There is a voice now on the app telling me that my privacy policy has been disabled. Can't seem to turn it off.

M
Mike Pierick 2022-05-06

App keeps freezing at processing. Have re-booted, uninstalled and reinstalled app, cleared history and cache. Have done all several times. Nothing seems to work.

D
Dorothy J (DJ) Schroth 2022-04-29

My app keeps getting stuck at “Processing your Entries and Tokens”. I’ve re- down loaded the app twice and have to keep turning my phone off then back on. Sometimes it works sometimes it doesn’t .

K
Kristyn 2022-04-17

App loads up fine, but when I play scratch-offs and lotto games, the screen freezes on the game card after numbers are submitted and never continues to the ads. I have deleted and redownloaded it multiple times, updated my iPhone's software, and force restarted my phone but am still having this problem.

G
Gary Sloman 2022-04-09

Home Screen is locked up and cannot get buttons to respond for games or sign in or sign out. App voice says disabled?

A
Alvin Oglesby 2022-04-04

why is it that on lotto and games on the pc after each puzzle there ia a 35-40 second "black screen, black screen with a circular arrow in center screen, or a black screen with a time line sliding timer ? BLACK SCREEN I THE AREA WHRER THE GAME GOES. WITH THE WHITE AREA AROUND IT. 35-40 SECOND BLACK BOX AFTEREACH GAME PART.

C
Christina Woods 2022-03-28

Also if I delete the pch+ will that automatically delete all the other apps like lotto and slots pch and will I lose my diamond level

C
Christina Woods 2022-03-28

Around 12am on the 27 of march my pch app won’t let me play every time I push a button it’s a green Box that come around what ever I’m pushing except the envelopes it won’t let me push the envelopes to play and I don’t want to delete because I am a diamond level I will lose all my data I had got an email to claim 150 entries to the grand prize n when I went clAim n play it wouldn’t let me so please help me so I can get my entries before it’s over please

P
Pamala Mahler 2022-03-16

My pch app is always crashing

Showing 1-111 of 111 reported issues:

Have a Problem with PCH+ - Real Prizes, Fun Games? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: PCHCustomerService@pchcustomerservice.pch.com

Website: 🌍 Visit PCH+ Website

Privacy Policy: http://privacy.pch.com/

Developer: Publishers Clearing House




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