Icelandair Reviews

by Rdusher

I recently flew this app. It has, honestly, been one of the worst experiences of my life. A significant portion of my luggage was lost by the airlines. It has been almost 14 days. I have submitted multiple claims through Icelandair , many taking several attempts to complete due to app crashes. And I am not entirely sure if my claims have been routed appropriately, as none of them have been responded to in these 14 days.

Staff in and outside of Icelandair are rude, refuse to provide policies that they are referencing on my rights as a consumer, and they do not allow for me to raise my complaints with a supervisor. These issues are made worse by how often Icelandair disconnects from chats or acts buggy around links for taking care of important things like luggage claims.

this app air seems to be covering staff shortages by simply not responding or justifying app disconnects and long wait times, making a safety risk for consumers and incredibly inefficient/frustrating/ inappropriate app experiences.

by Agile Paradigm Disliked

I’ve been a Saga Club Member since 2015. this app has been the only airline I use for flights to Europe. Icelandair was fantastically simple prior to September 2022. I simply can’t log into it. I reset my password, this done through my browser, and I am able to login via my browser. So I return to Icelandair and it will error on my login. When I then attempt to login through my browser, my password is not recognized. So I have to reset my password again through my browser. I also have to manually enter my past flights in order to receive points. Even though I enter my Saga number during the booking and I verify that it is showing during check in. The employees for this airline are fantastic but the digital service is horrible.

by Moogleii

I paid for a seat but when I try to check in, it says I’m 20 rows back in completely different seat, and if I want a paid seat, I’ll have to pay for it again. If I check the seat chart without checking in, it again says I still have my paid seat. ??? The system just feels like it doesn’t communicate with itself.

To top it all off, sometimes the seat chart just doesn’t load at all.

by Afaye11

Worst app ever! It doesn’t allow you to pay for seats. No customer service 24/7 so no one can help you at all. You have to sit and wait at whatever time zone they are in to talk to a live person. Your on your own with this airline. They don’t obviously care about fixing any problems. Don’t care about their customers. Won’t ever fly this again

by Seattlejrj

This is basically a useless app. The website is better. You can’t even refresh flight status without having to type everything in again. And even when you do, the airport gate isn’t listed. I was not able to use Icelandair to check in, even when I could on the website. Don’t bother with this one.

by Zippityz

I created a Saga account to use Icelandair for our trip next week. Everything went fine until I tried to log in and Icelandair told me my brand new password had expired. When I tried to fix this on the this app website, the password reset email they sent me directs me to their business travel portal which is only in Icelandic….hope our flights go smoother than this process.

by Kiko_924

For example Icelandair seems to assume that everyone has a Visa and will not let you enter any of the other info, like Known Traveler Number, without filling in info that I don’t have.
There are so many other problems with Icelandair that it isn’t worth my time to enter them all. I already spent a lot of time trying to work around it’s defects just so I could get our KTN entered. What a shame their developers don’t know how to develop or test their apps.

by PaulFehringer

Icelandair is totally useless. It won’t pull up my booking no matter what I do. When I call this app they won’t let me talk to tech support. Every time I try to contact tech support through the online form they email me back with a flight change. I asked the customer service how to get the boarding passes on my phone and they tolled me to print them up. Totally worthless app. Totally worthless airline. If my tickets were refundable I would fly with another airline.

by Disgruntled Traveler 1000

We wondered why it was only given two stars and now we know, and it should really get zero.
Be very careful when you’re looking at your seat assignment. If you accidentally touch the wrong seat, you cannot get it back it automatically goes to somebody else.
Oh yeah there is no log out for Icelandair that we could find, also the number to call to talk to somebody is different than the number that pops up on your screen to tap on so it doesn’t take you to this app.
So be forewarned!

by Brandon8419

I’m truly mind boggled at how a major airline can have an app this bad and full of bugs. First, like others have mentioned, I just got a “now boarding” alert a full day before my actual flight.

Second, when I attempted to check in and add pictures of my Covid test related documents (which are required to download the boarding pass) Icelandair crashed entirely. After starting all over again, Icelandair only allowed one image to be uploaded - even though multiple images are required to submit proof of documentation .

Third, good luck trying to add a second bag unless it’s a pair of skis or a bike. No option is present to add a second suitcase.

Save yourself a headache and try their website or just accept defeat and wait in line at the airport check in desk. As Charlie Brown would say, Good grief!

by Exercise $

Who ever they hired for Ux design, QA and engineering should be fired. This is the worst design airline app I’ve used.
The UX is unclear and it takes you back to the beginning of the process if you just want to edit something on a previous screen. It doesn’t reflect charges made for seat changes although my credit card was charged. Icelandair makes it difficult to navigate changing flights and seats when you have multiple legs of a flight. It keeps trying to change my booking for the wrong leg of the trip even when I double check the changes. These are just a few examples of how bad Icelandair is.

by Vrtt

check in steps resets to the beginning when you click the back arrow?? i submitted documents for review but when I go back it says missing documents - even though I got to the confirmation step previously…
can’t open the locator form links in safari to properly save them…

by Sailoffshore

Icelandair is very confusing to use especially when it comes to adding extras like meals to your flight. Inadvertently ended up purchasing two meals for the same segment rather than one meal for the segment from Europe to Iceland and another meal for the segment from Iceland to North America.

Also, it doesn’t explain that if you make any mistakes—something easily done given the interface—the charges are unchangeable and not refundable. Even if you call the customer service line to fix it—a process that took for me over 25 minutes—you will find nothing can be done and be told, incorrectly, that the no-refunds policy on

Iceland would seem, geographically at least, to be a good reasonably direct way to fly from to many cities in Europe, to many cities in North America and vice versa, but the customer service experience of using the Iceland Air app—the confusion, the headache, the wasted money and food—makes the extra one pays for a direct-to-contintental-Europe flight on almost any another airline well worth it.

by Dreamingofsweden

Icelandair is absolutely useless. I cannot even register. As others have said, you cannot even enter mandatory information as simple as birthdate or country in the required fields to complete registration. So of course, that is as far as one can get with this. What’s even the point of having an airline app out there that no one can use at all?

by Krloscolon

Please report to your App developer about Icelandair constantly login out the user. Is time to improve!.
Makes no sense that this app spend a lot of money in other stuff while not improving Icelandair . This is not longer 1998!

by Olz Hippy

Conflicting messaging, logs you out, I got an email
and text of the new flight after our original flight was cancelled but Icelandair was still showing the original flight was “on time” despite being 5 hours late. Just SUCH a bad app. I challenge anyone to find an airline app with a lower score. this app: it looks like there’s a common agreement here.

by Gordner

Again Icelandair failed. Booked flight to Amsterdam with layover in Iceland and it wanted me to book the bicycle all three legs. I paid my dues and later find out that I only have booking for the returning flights with two bicycles and reservation for bicycle on the outbound flight to Amsterdam. Call the airline that was willing to pay me back a refund on the Double booking but only if I paid first for the outbound. Still haven’t seen them paying me the refund.
Rental car booking also bad. U never can trust an app. Icelandair default books your rental car for noon when your flight arrives 5-6 hours earlier ….
Airline ski luggage also problematic and failed in delivering my skis once traveling to Norway for cross country ski race. I had to spend $1000 on ski equipment So I could race after training for months. Of course I never got any refund.

by Leahdaine

Icelandair hasn’t been updated from 2010 it feels like it. Makes sense for awful this airline is. Do not fly with them and just spend an extra 100 dollars for United/ delta

by Inga Scheckel

Day 2 and all I get is the logo!

by Hhalloween

Trying to navigate the Iceland air app is awful. Double charged for meals (it didn’t show as purchased so tried again) credit card charged twice. Won’t allow me to get my boarding pass. Checked it and now it won’t show my flight information. Very frustrating. Now I have to spend time disputing the charge as credit card won’t cancel until charge goes through then it will be too late!

by Evilkid13

Icelandair is essentially useless if it is unable to connect to the server it communicates with. Not only I cannot sign up for an account, I can’t even get to the point to enter my flight information for my upcoming trip via Icelandic Air.

Needs work, desperately.

by Loved/Hate Game

I tried to do my checkin using Icelandair but it wouldn’t/couldn’t find my booking. Thought I might need to set up an account. Once the account was setup, it still wouldn’t/couldn’t find my booking. Had to use the website.

by Tibscloud

I can’t create an account. Icelandair first said something went wrong; then it said that it sent a confirmation email, which I have not received. I tried several times with different email accounts. It’s not me, it’s you.

by Soccerfoot14

Flight is a week from now and I cannot get Icelandair to locate my booking. I know online it says to print the itinerary email. Which I can do but it’s not “updated” to show what seats we have. Sigh. Not the stress I need before a very big trip!

by Drawerwe

Icelandair starting alerting me to check-in, gate assignments, and boarding 24 hours before my actual flight. I nearly had a heart attack thinking I missed my flight! On the day of my real flight I did not get any updates regarding gate changes, delays, or boarding.

by JD14344

I tried adding a new booking but said could not find booking??? Also tried to modify my personal information but could not be saved nor modified. this app needs to hire new IT people who knows what they’re doing! Fix it!

by Nemes!s

If you tap Back, it’ll make you restart the check-in process from the very beginning. It also doesn’t remember ANYTHING about you from subsequent flights. I want to smash my phone and slit my wrists.

by MattAKOMn

App is lacking in every area and only updates if you log out and log in. Only installed because of this app canceling their flights three days in a row. Don’t fly with them.

by Consultant 42

Following Icelandair ’s prompts, it’s not possible to report a quality issue!
Draw your own conclusions on Icelandair quality!

by ChrisChrincle

When trying to register for an account, Icelandair shows today’s date as the only option for entering one’s date of birth. Jesus, didn’t anyone test Icelandair before publishing it??

by DCJaxVA

First few steps - create a profile. Impossible however, as it won’t allow the user to enter a birthdate in a mandatory field. Already useless.

by Monkeydor

Icelandair used to work fine but with the new update “bug fixes” and “improvement” Icelandair takes for ever open and sometimes doesnt open at all

by SLDO

Why can’t I change my date? After holding for 2 hours tried app again. Horrible

by Jurassicmp

App is unable to issue e-boarding passes. Just errors out. Print your passes before you head to the airport.

by Swiftyy13

I’ve been trying to log in but it keeps saying that something went wrong so I can’t even pull up any of my flight info

by Dezarella

Could someone please answer the phone!!
Seeing that your app doesn’t work.

by Joe Rogans Long Lost Brother

Although I was entering the correct information, it kept saying “booking not found” although other people in my group had already gotten signed in. Very poorly made, do better

by Hoolio Eenglaziase

After check in, I went to view and save my boarding passes for the two legs of my journey. The first one was totally blank and I could only see the second half of my journey. I had to go to the web site to get both boarding passes. Up until then Icelandair was fine.

by Poor Review Not Allowed

Disappointed that food/snack are not part of the part of the flight cost.

by BP1002

Icelandair doesn’t allow iOS to auto fill name/address/credit card which makes checking in and paying for seats and meals very tedious. Even when filling out the info manually several times with different cards it still wouldn’t process payment.
If you’re going to nickel and dime with meals and seats at least make it easy to pay. Add Apple Pay!

by Lyss__99

Says I can check in online. I tried and it said I couldn’t, with no explanation.

by JonOlafsson

I think it’s time to invest in a new upgrade

by System Of A Blargh

Icelandair is a pain. It regularly logs itself out, version updates turn off notifications, no biometric login (FaceID or fingerprint ID), upsells everywhere (100% way to get me to book accommodation and care hire off-app), It’s a crowded app.

Can’t retroactively add a kennitala to a Saga Club membership in-app (or website) therefore can’t login using rafræn skilríki unless a whole new account is created (have to remember to create it on the .is site), then emailing this app support to request accounts be merged (and hope they get it right) and the. wait into infinity for the email to be answered.

Do better, this app. Pleeeease hire a travel app experienced product manager and a UX designer (and not an this app exec’s relative. Plz. No.)

by Reyalpa

My wife booked tickets for Iceland. We have different last names. I can not view the booking

by SpencerBean

With today’s update, you cannot select the date of birth when entering Saved Passenger info.

by Ayan (9 Year Old)

Icelandair works almost perfectly! It works for everything. I don’t know why people review Icelandair so bad. The only problem I’ve had was that the gate number listed 11 and it was 21. Great work this app!

This review was written by a 9 year old so please be child appropriate when responding.

by Cape MacMan Dave

Hi !
This is not a review of how good your app is.
It is simply a comment on how difficult it is to FIND your app on the Apple App Store!

I tried several times with no luck and almost gave up, thinking that “this must be the last airline on earth to not yet have an app”!

But glad I persevered because somewhere I saw that by adding EHF to my search, I was able to find your app. Finally! Had to search for this exactly:

“this app ehf”

This is not at all obvious. Please for your own good, and for your customers’ sanity, fix this issue.

Thanks and looking forward to our next flight!

by Zjnae

I like Icelandair . I am traveling internationally for school and downloaded Icelandair . It does everything it’s supposed to, so I don’t understand the bad reviews. I paid for my luggage on Icelandair and everything.

by TWOJ0

Off the bat, seeing countless bad reviews had me a little nervous. However, after using Icelandair I can safely say that Icelandair is extremely easy to use. If you have any common sense you can easily find your trip, check-in, and then request any upgrades or additional baggage. I can’t believe some people took the time to write a bad review because it had to be user error. Overall, Icelandair provides everything you need in a UX that felt natural and easy to navigate. Have no worries.

by Shaesway

I’ll be honest, I booked everything on a different site, so I can’t speak for the booking process. I downloaded Icelandair for convenience once I got the airport. It’s easy to navigate, updated my boarding info regularly (sometimes faster than the airport was sharing updates), and it made traveling easier. If you’re using it like that, then it definitely scores better than a 2.1 💀

by Me6265

I’ve not traveled much of the world but have flowen a great deal and Iceland air is the easiest and most helpful airline I’ve been on