Contact Icelandair Support
Company Name: Icelandair ehf.
About: Using our app is effortless: plan your travels, manage your journey all the way,
keep track of your upcoming and past trips, see flight status changes, find
terminal and know which gate your flight departs from. Save time and check-in
before you arrive at the airport, whether you are traveling solo or as a party.
Icelandair Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Icelandair. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Icelandair. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Icelandair ehf.
Verified email ✔✔
E-Mail: mobile-app@icelandair.is
Website: 🌍 Visit Icelandair Website
Privacy Policy: https://www.icelandair.com/support/terms-and-conditions/privacy-policy/
Developer: Icelandair
Read 3 Customer Service Reviews 😭😔💔
Terrible App with Terrible Follow-Up to Match
by Rdusher
I recently flew IcelandAir. It has, honestly, been one of the worst experiences of my life. A significant portion of my luggage was lost by the airlines. It has been almost 14 days. I have submitted multiple claims through the app, many taking several attempts to complete due to app crashes. And I am not entirely sure if my claims have been routed appropriately, as none of them have been responded to in these 14 days.
Staff in and outside of the app are rude, refuse to provide policies that they are referencing on my rights as a consumer, and they do not allow for me to raise my complaints with a supervisor. These issues are made worse by how often the app disconnects from chats or acts buggy around links for taking care of important things like luggage claims.
IcelandAir air seems to be covering staff shortages by simply not responding or justifying app disconnects and long wait times, making a safety risk for consumers and incredibly inefficient/frustrating/ inappropriate app experiences.
The worst airline app I’ve ever used
by Brandon8419
I’m truly mind boggled at how a major airline can have an app this bad and full of bugs. First, like others have mentioned, I just got a “now boarding” alert a full day before my actual flight.
Second, when I attempted to check in and add pictures of my Covid test related documents (which are required to download the boarding pass) the app crashed entirely. After starting all over again, the app only allowed one image to be uploaded - even though multiple images are required to submit proof of documentation .
Third, good luck trying to add a second bag unless it’s a pair of skis or a bike. No option is present to add a second suitcase.
Save yourself a headache and try their website or just accept defeat and wait in line at the airport check in desk. As Charlie Brown would say, Good grief!
Really bad
by Moogleii
I paid for a seat but when I try to check in, it says I’m 20 rows back in completely different seat, and if I want a paid seat, I’ll have to pay for it again. If I check the seat chart without checking in, it again says I still have my paid seat. ??? The system just feels like it doesn’t communicate with itself.
To top it all off, sometimes the seat chart just doesn’t load at all.
Have a Problem with Icelandair? Report Issue
Why should I report an Issue with Icelandair?
- Pulling issues faced by users like you is a good way to draw attention of Icelandair to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Icelandair customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Icelandair.
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