RocheNews app not working? crashes or has problems?

RocheNews Status

Last Updated on 2019-07-07 by F. Hoffmann-La Roche

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Common RocheNews Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RocheNews app on iOS and Android devices. Solve all RocheNews app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RocheNews iPhone Issues and Solutions

RocheNews iOS app crashes, not working, errors
RocheNews iOS app network issues
RocheNews on iOS has black/white screen

RocheNews Android App Issues and Solutions

RocheNews has errors/crashing/not working
RocheNews server network connectivity issues
RocheNews has black screen

RocheNews iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RocheNews app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RocheNews app crashes or not working on Iphone (iOS):

Close and restart the RocheNews app on iPhone
Update RocheNews app to the Latest Version for iOS
Uninstall and reinstall RocheNews iPhone app
Update your iPhone to the latest iOS version

Fix RocheNews on iPhone unable to connect to server/internet connection issues::

To resolve RocheNews network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RocheNews black/white screen (blank screen) on iPhone:

Follow the RocheNews iOS app troubleshooting guide Here →

RocheNews Android App Issues and Solutions

Fix RocheNews not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RocheNews app issues:

Force Stop the RocheNews App
1. On android, goto "Settings" » click RocheNews app. » click "Force Stop".

Update RocheNews to the latest version on PlayStore

Clear RocheNews App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RocheNews app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RocheNews.

Fix RocheNews unable to contact server/ RocheNews internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RocheNews » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RocheNews » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RocheNews on android.

Solve RocheNews black/white screens issue on Android:

Follow the RocheNews android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at F. Hoffmann-La Roche, developers of RocheNews.

About this app

this app provides local, functional and global news to Roche employees. An active Roche account and authentication is required for using RocheNews . Please note that this app shall only be used after it has been rolled out in your country. To find out if it is, please click here ( ) or ask your local communicator.