Contact Kee Support

by Twitter.com/jadejenius

And an ad and they did a really good job on selling me on the app. When you start the app it immediately makes you put in your banking information before you do anything. So I did then after you enter your banking information and ask you to subscribe yearly or monthly. At this point when I wanted to no longer use the app I could not find where to remove my banking information. I deleted the app then I received an email from someone saying they were my personal tax keep her from the app. I told them I didn’t want to use the app into remove my information. She told me that she couldn’t see my information linked. Then the next day I received another text message saying that they found some thing that I could write off in my taxes. I read downloaded the app and then went to my profile and saw that my account was still linked. There is no way to unlink your account this is robbery. I don’t like them having my personal information or account information on there and it does not give you the option to remove information. This is criminal

by Blovecasper

i downloaded the app thinking i could get a head start on my taxes only to be swindled by this poorly run service. their automated response bot is rude and highly unprofessional. i was coerced into paying their exorbitant fee and literally got nothing done. they wouldn’t give me the amount for my tax refund over and over again unless i paid, once i paid their $168 fee i STILL wasn’t given my tax info and was told my return was being processed without giving me ANY of my vital information. i cannot understand how they run their business like that. i provided their bot with screenshots and asked questions each step of the way and was mislead and basically hoodwinked by this service. i’ve never had a worse tax experience. genuinely the worst tax app to ever exist and there’s ZERO customer service support with a real person. their bot is not a real person. maybe i got a response once a day. “caitlin” is not real. do not use this app unless you want to pay nearly 200 dollars for nothing.

by Laci_nicole_

I was trying out Keeper Tax since I do freelance work from time-to-time. 2) They send you texts literally everyday, sometimes multiple times a day which is annoying. 2) I didn’t realize it was a subscription service and earlier this month I was charged. Not a big deal, I reached out to customer service and the app just redirected me to the text thread that was between “Caitlin” and I about potential refunds. I asked “Caitlin” to cancel my subscription and a refund since I hadn’t used the app once since I signed up. She responded saying my subscription was canceled and also asked for my paypal for the refund. This was back on December 2nd, on December 12th still no refund has been received, I texted again asking about it with no response, and again today on Christmas...so I highly doubt I’ll get a response at all. There is no other way to contact these people.