Contact Kachinga Support
Company Name: Kachinga, Inc.
About: Kachinga™ helps parents raise financially smart kids by combining an intuitive
allowance, chore, and savings management app with a secure debit card for kids
with parental controls to provide critical real-world money
experience.
Kachinga empowers kids by giving them age-appropriate ideas how to
earn money and the freedom to make their own money decisions in a safe and
controlled environment.
Kachinga Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Kachinga, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Kachinga Website
Privacy Policy: https://kachinga.com/legal/privacy-policy
Developer: Kachinga, Inc.
Can I trust Kachinga app?
Protect your data and wallet. We investigate the developer's website (Kachinga.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Fraudulent app
by Dan12945
I will amend this review if I ever hear back from support. So far this app appears to be completely fraudulent. On 12/04 I sent a deposit to the Kachinga card from my external bank. The withdrawal from my external bank to Kachinga successfully debited on 12/04. As of today that deposit has gone missing, never has credited to my Kachinga account and when I call the support number I speak to someone in another country who tells me that no deposit was ever made. When you click to email support through the app an email opens with a subject line but with no email address to send the ticket to. So far this appears to be a total scam.
Update as of 12/29
Kachinga support responded to my email about the missing deposit. In their email they blamed my bank for the delay in crediting the account claiming my bank flagged my account incorrectly. This claim by Kachinga was false. Kachinga said they fixed the error and sure enough when I login to the app it now shows the correct available balance. My son attempted to use the card today for the first time and it was declined. I called the number on the back of the card and was told the account balance was $0.
Your funds are not safe with this company. Do not under any circumstances trust this app with your funds. You’ve been warned.
Scam
by MattoxMBP
I’m trying to cancel my account. The kids are getting older and I’m going to set up checking accounts for them. Plus the app is clunky and I’ve had a lot of issues. Unfortunately, I’m trying to move the money from their accounts and my wallet into my bank, but it wont let me. Support said the kids just have to spend their money. I can’t even move the money from my wallet into my bank account because it says I have pending transfers, which I can’t pay. And even if I did, they’d have to spend it rather than transfer it out. Basically, I have no access to MY MONEY.
Only one parent?
by Rus1O3
I can’t seem to find a way for my wife and I to co-manage our kids accounts through this app. It seems having two parents who both want to share in parenting responsibilities is not in alignment with how the app is designed to work. Unless you only get that option for a small fee…?
Have a Problem with Kachinga? Report Issue
Why should I report an Issue with Kachinga?
- Pulling issues faced by users like you is a good way to draw attention of Kachinga to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kachinga customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kachinga.
