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Ive always had an issue with this company because the way the app works they very obviously try to trick you into adding funds to your account multiple times and then make it very hard to get it back. Ive put up with it because it is the only laundry facility available to me, but yesterday I had a huge issue with the app. I was in a laundry emergency and tried to add funds to my account. It kept saying there was an issue and not going through and once I even tried a different card of mine, it said i reached my transaction limit even though there was no money in the account. I was able to buy a laundry card through the machine to use, and I checked multiple times to make sure they didnt actually take any of the transactions from my account. Now I checked, and there is 20 dollars in the laundry account that shouldnt be there! Luckily its only $20 when it could have been more but it is the final straw. I hope they give it back even though there is no customer service number to call and I can already tell the entire system is set up to be impossible to get your money back. Lets see if they answer my email…

We have had this app associated with our machines for a year now- and every time, EVERY TIME I do laundry, the app fails mid way through. Each time, when it starts to work, I am hopeful it will work until my laundry is finished. But each time I am left with one or two loads of soaking wet laundry and an app that won’t work. After a year I can tell you it does not get better, it does not get fixed, the app does not improve. You will get the run around, blaming YOUR phone, your wifi, your whatever- when it is 100% NOT your device’s issue, or a wifi issue. I spend more time trying to get the app to work than it takes to actually do my laundry. A waste of my time, that I don’t have much to spare. I don’t have room for 2 loads of wet laundry to hand in my apartment (and jeans don’t air dry well, be ready for mildewy clothes!) You can refresh, delete-reinstall, hard reset, etc to you hearts content and nothing changes. I’m so fed up I’m actually writing a review because there are no other avenues to take. If you own a building or are thinking of using a service like this- DO NOT USE THIS ONE.

Hi so my property management company dropped this new way of doing laundry without warning a few months ago. One Saturday you’re using quarters, next Saturday you have to be in the laundromat standing with your phone over the appliances to get them to work. Amongst the change to payment method the washer and dryer times were cut significantly. A regular wash on HOT TEMP was 41mins and now it’s 27mins. For the dryer it’s now 45mins (compared to 54mins) default and can only increase the time by 9mins for 25cents. Prior to the modification, a quarter warranted a 12min increase. On to the mechanics of the app, the app forces you to have to be in front of or practically sitting on the machine for the Bluetooth to connect. Even so several machines lose connection for no reason. The notifications that tell me my load is done works 10% of the time—this is no exaggeration. I believe I have to remain in the communal laundry room for the notifications to get to me. For reloading the card I have yet to run into an issue but I’m not going to hold my breath with this one. I’m guessing the only perk to the app is that I’m not being charged a fee just to reload the money 🤦🏾‍♀️