Contact Euki Support

by Kcp.dot

Since the new update, all of my previous saved data has changed. My bleeding log is wrong and when I go in to correct it, the app crashes. It also added the shot to my birth control log every time I have something else logged and the calendar is too clunky to navigate through and correct. Each time I log or change something from a past month, the app automatically scrolls back to the current month so it’s very tedious to keep scrolling back to correct anything that’s wrong. Even with the great privacy, I wouldn’t recommend this to anyone until they fix these significant issues. It’s a shame because I really loved and relied on the app prior to this.

by Hey_there78

Euki: We love you because our health data is important to us. That’s why we track it. And why we value its privacy.

For that reason, it’s upsetting to learn that, when users update their phones, years of Euki data gets lost. Without warning we discover: Euki does not allow us to port our personal information to our new hardware.

What good is data security if it’s so tight that users can’t keep/access their own information? At the very least, Euki should do the ethical thing: warn users upfront that they cannot keep their data when they move to a new phone.

Losing this data wouldn’t matter so much to me if I were tracking periods month-to-month in my twenties. But older women like me need to keep our data over time so we can track things like the onset of peri/menopause. Please don’t discriminate against us — everyone else already does :(.

by Meany_meany

Could you please fix the glitch that doesn’t recalculate cycle length?

The cycle tracker is way off. And even though the last four cycles have begun at the same interval of time, it’s still off by a week due to a fluke cycle that began early. And every cycle before the fluke also began at the same interval of time as the cycles after the fluke. I thought that after a few cycles it would recalculate to accurately reflect what the new data is showing, but it hasn’t and I don’t think it ever will.

I really like this app, but the fact that it’s an entire week off makes it unusable for me. If I can’t track my cycle accurately, then why would I continue to use this app? Please for the love of moon cycles everywhere, please fix this bug. I don’t want to have to find yet another app after fleeing from clue.

Thank you!