Contact Castle Story Support

by ShFluffy

Update 2- Now up to two dozen lives owed... crown/bomb combo kicks me off EVERY. TIME! I would have won about 10 games if this hadn't happened. Emails to your feedback go unanswered... what is happening? It was a good game until this!
Update - you now owe me 9 lives... EVERY SINGLE GAME FROZE IN THE MIDLDLE AND KICKED ME OFF!! I reboot only to have lost a life and the boosters ... PLEASE. FIX. THE. GAME. 😤
The game seems to purposely mess up moves, like if I slide one way it goes another, and the bees are more against you than with you half the time. Over half the levels I’ve played have literally ended with ONE square left... maddening!
And now after the 9/29 update today, almost every other time I would do a crown/bomb or rocket combo, the game would freeze, kick me off, and I would have to reboot to find I’m a life down and any boosters I used taken🤬 ... y'all owe me about 4 lives, and couple of each booster!
It’s too bad, because the premise is good, but I should not be spending 30-40 minutes on ONE level between having to reboot and the glitches... people will get discouraged and delete the game. Hopefully it will be fixed soon.

by Not Satisified!

This game says it is for 4 years of age plus. Why are the games so hard? There is no way a 4 yr old can win some of these games. Several different age levels in our family are playing this game and some of the games are extremely hard. It took me almost 2 days to win one level with no kind of reward to help out. There is no way my littles could win it! And why does it take 2 and 3 scrolls just to do simple little things? Why not just use 1 scroll for each task done? And why does the direction change when you are trying to use a bomb or one of the bonuses? I want to go one way and it goes the other! And sometimes I might be almost winning with maybe 1 or2 left to do and have maybe 4 or 5 moves left to do it in and all of a sudden my moves are gone! Why not have a choice level that you have to pick for the level of difficulty ? That way everyone could be happy and you wouldn’t have to use up all of your bonuses before you really need them? I am not very happy and almost ready to delete!

by Poo2New

I became ill and downloaded game so not to be bored. It was fun for awhile because I was moving up levels. The levels got harder and harder to pass. Right now Ive been trying to pass 87. There is no way, I have been trying for 2 days. There have been a couple of other levels I had trouble with so I bought a hammer and i passed the level. This game is obviously set up so you have to buy the coins, the time, the bank that gets filled up with your winnings, and the tools that make the game possible to win. Plus getting all the scrolls to talk to the other people in the castle and decorate. Well they succeeded in getting me to purchase $100.
I know, I know, I could have stopped at any given time, but I was crazed woman and was going to do anything to win.
also, there were no instructions the first time I played. Little popup’s did appear a couple of days ago…. better late then never! The End