VicoHome Status

iI have 3 cameras and 2 are not working .is there anywhere i can get a service specialist to come ad

I have had 2 Vico cams for a while now. At approximately 8:30 this morning, they both simultaneously stopped recording video. I uninstalled/reinstalled the app, made sure all the settings were correct. made sure both devices have a strong wifi signal, and both have plenty of battery left (one is plugged in to an electrical outlet). Neither camera will record anything.

Device seems to record but stays black when I hit play. Says there is an update but device will never connect to WiFi. Worked fine for months till now.

I can’t download firmware update to my phone

I can find my cameras on filter but when I go home none of the cameras are showing. It says set up a camera? what is happening to this app?

I pay for the back up service but the month of September is missing completely. Also is there a way to bind my cameras to my phone only

When I scan the code to add a friend it says says invalid what do I do

Battery is only lasting 4 days after a full charge

All my cameras say off line. They show a signal strength from my wifi. They have functioned in the past without a wifi, but wifi is better.

Good day am trying to share and getting Invalid QR code

There seems to be a problem using Vico Home (G-HOMA Battery Camera) and the new IOS 17 Iphone Software. I am using an Iphone 12 pro with IOS 17. As soon as the camera is activated with movement the volume of all notifications/ringtones is turned right down to the lowest level, and can only be restored by turning off the phone (soft reset) after disabling attention aware features on the phone. Obviously, not good.

Wants to upgrade, continues to time out and fail on three cameras

Camera has great picture picture but only records for 20 seconds and then is several minutes before it records again. I need it to record as long as there is motion in the yard then record the next time motion occurs even it it only a few seconds later. Thanks David Broach 100 Charing Cross Drive Matthews, NC 28105-5636 dbroachjr@redacted 704-617-2812

My VicoHome phone app will not let me download or share video. What can I do to fix this?

Camera is recording cars passing but not people . I tested it 10 times . I went into recording area and no record of myself . Sent others there and no recording . But a car passing it records please help me I want to get another one for the front bit until I solve this I need to hold up

Camera won't reconnect

How can I delete all of my videos? I’ve tried the following and it doesn’t work: 1. I select the check box at the upper right, so that I can 2. Select all at the upper left, 3. So that I can delete all And it doesn’t work. Until I can get this to work, VicoHome camera is useless.

Unable to delete individual captured videos. Delete button/option is not available. I can format the SD card, but that should not be the only option. TY

I am not receiving motion alerts. Only when I open the app

my vicohome security isn’t recoding nd i have the Plus subscription i have my camera inside my window facing my parking lot nd someone has put a dent in my car nd my vicohome camera has failed me cause it didn’t record anything

i am still trying to get the camera to iinstall on my phone for the app but it keeps saying that my password for the internet is wrong and it is correct, i have reset the camera several times and it will not accept the wi-fi password that i have on my wifi i need another camera or help with this one. i just received the camera.

My camera seems to not be recording or sending me notifications when I am not at home. I am finding huge gaps between recordings corresponding to times when I am not home.

My cameras (I have five) do everything well but does not send notifications to my devices

My Vicohome security camera bought in Oct 2022 not turning on even after connecting to charge. Looks like it is dead. Pls suggest the way to solve this.

Recording only for 15 second max how i can fix that? I keep setting it on 20 seconds and the setting reverts back to 15.

Im not sure my camera is recording I walk pass the camera and it does not record, My camera is looking thru a window,but if I move the camera it it records

I cannot use my AirPods with this product using my iPad. Or MAC

Hello, I installed my camera and use the solar panel for charging. It worked fine for about a week but now it keeps dropping the signal. Nothing has changed with the internet or location of the camera. I've had to take it down multiple times and reset it, and it'll work okay for a while, but as soon as I connect the solar charger back up to the camera the signal drops again. I tested it multiple times and it's definitely something with the solar charger. How can this be remedied? Thanks!

I'm just about ready to return this security camera because of the lousy Vicohome software. I cannot install it! I downloaded the software to my mobile phone. The mounted camera seemed to work at first, but then when I needed to use my mobile phone to talk on the phone and do other things, each time I opened the Vicohome app my camera glitched out, malfunctioning and needing reset. So I decided to uninstall the Vicohome app and install it on another mobile phone that I had sitting idle, to have a dedicated screen that I didn't have to mess with. But every time I try to download the Vicohome app now, it won't let me, saying that I already installed it. I don't have Vicohome installed right now on any of my phones, and the camera is useless right now. The Vicohome website won't allow me to download the app. So I deleted all of my temporary cache and data files on my DuckDuckGo browser, but I still cannot download the VicoHome app, because it says there are no eligible apps to install. I reset my camera button, and when that didn't work also cycled the power button, but nothing works. Thank you.

Hi the recordings are only 10, 15 or 20 seconds, which generally only captures the beginning of an event. The detection is set to high sensitivity however i have events that are unrecording such as a car begins to park, then recorsing stops ... there is no event with the exiting of the car etc.. another car is in the live feed but there is no event to show how and when that car arriived or anyone exiting. There are actvities obvious unrecorded.