Contact VicoHome Support

I did the update on firmware now I can not pan my camera to the right or move it up as I keep getting a message saying limit reached? What's the point of the camera now if I can no longer move it to pan across my property!

The app will not download videos from today (3/26). I can download videos from previous days with no issues.

I just updated both my cameras. Now when I try to pan right it just says limit reached and won't pan. I think it wS V1.6 Calibration didn't work.

I have the smart bird feeder which came with a very generic manual to assemble but gives NO instruction for use or changing feeding stations. NO customer service number. Can’t find any on line help! I would love a reply!

The VICO app just DISAPPEARED from my phone! How the hell that was possible I DON'T know, but I do know that when I tried to reload the app again it said "This device is not compatible"? WHY IS MY PHONE NOT COMPATIBLE!?

Hi, I have 2 Vicohome cameras. 1 of my camera went offline and I am unable to fix the problem. It only work when I plug it into socket in the house. I installed a new solar panel but still don't work. The WiFi for this camera is stronger than the one that works. It will go from offline to online when plugged into house socket. Also reinstalled the camera but still get same problem. Any suggestions? Sam

this camera work good for awhile but goes bad and there are no representative or customer service available. be careful if you don't have and experience with camera !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The cameras worked fine for a while and then quit live streaming. I've tried everything including removing the app and trying to reinstall. Now the app will not let me sign in! The cameras are useless unless someone fixes the app which simply loads and loads and times out! Please email instructions or possible alternate apps that can be used on these cameras. Hawkeye X00338CDLL

How do I remove the scandisk card from the sceurity sp as to print imprint photographs for legal purposes

the site is asking for payment for cloud service and the camera is not working right due to this. The camera is only 2 months since being installed and it was to be 18 months of free cloud service it is a 2.4/5 ghz ptz security camera outdoor what can we do to resolve this problem. I bought it from Amazon on March 22 2023 . A quick response would be very helpfull. Paula Rabish

I'm trying to activate my 4 VICO security camera, I signed in, put my email, then VICO say 6 number security code was sent to my email. I waited, checked my trash, spam, and inbox. At one point VICO sent a 6 number code, but I guess it expired. Requested that another code be sent, it's been going 5 days no respond. What'sm going on? Cell phone is 209 242 3003, email is chiefacayan@redacted.

I received a second notice that my free trial was ending unless I paid more money. I paid $31.99 for a full year on March 19-20. Please correct this

I received a second notice that my free trial was ending unless I paid more money. I paid $31.99 for a full year on March 19-20. Please correct this

My camera triggers some time continously without any reason. Thanks

My Yakry HD 1080P full wireless camera has never worked. I bought it on Amazon and I constantly take it from outside to inside my house to recharge because the solar panel doesn't do the job. Should I get a larger solar panel and will Vicoo send it to me. very difficult to connect with this company. i am not sure but i believe this camera was made in China explaining why it is junk.Can anyone tell me about their experience and what they did to correct the situation. This company may be a total fraud because there is no; way to connect them. HELP

My camera icons flipped to Spanish. I don't speak any Spanish.When do I go to reset to English? I am retired and disabled. Please call me at 314-585-3349. Give me the directions to change it back.

Hello, is it possible to talk by telephone or just this way, because I'd rather talk by phone...my phone number is 780-907-9645. I ordered a monthly recording plan for my vicohome security camera but I guess I don't know how to bring up the recordings, or else it's just not recording. I've tried everything, I'll need your assistance with it. Thank you

This camera will not stay connected to wifi. It has been moved twice and nothing seems to help.

No support phon.e#?? Who do they think they are? Spent several hours trying to get this junk to work....I give up..needed to talk to a real person. Sending it back

Cancel account please,password to this account on dark wedo

all live stream features have quit working. Not able to view live feed, or access voice or alarm features. What is going on with that?

do i have to provide my visa card to get to app and use my camera

can 2 people log in at the same time, how to fix so everyone in the house can see.

how do set an activity Zone?

I can not get a live feed , it will record movement but i can not view it on my phone . It says i need to grant permission for storage on my phone and when I do.. it still does the same thing ?

Recording only for 20 second ' max how i can fix that what i do wrong on my setting???

My cameras want scan

I can't get to work

Is there any available user guide on navigating through the app?

Hi please email me the specifics of what type and voltage adapter I need for the VicoHome battery camera Luovisse. The camera did not come with the adapter so I cannot charge it to use it. Please let me know very soon. Thanks Alexandra Jeffries

HI I purchased a VicoHome battery camera from amazon. It did not come with the AC adapter. I need to know what exact kind of adapter I need for the VicoHome battery camera and where I can buy it. I do feel the adapter should have come with the camera where they are pricey. In any case I would like to get the show on the road so please email me the exact AC adapter I need and where I can buy it in Winston Salem NC. ON the instructions it also says Luovisee Battery Outdoor Security CAmera. Please get back with me as soon as possible. Thanks Alexandra Jeffries

SD card will not format, why?

My camera used to work well and now I’m having trouble with my camera if it’s not working I’ll have to send it back. I heard such good things about you and now I’m so disappointed please call or reply 646-267-0577

Working fine , now frozen with screen notification saying I will have no plan in 3 days . Can’t access app past notification, camera now useless as app locked .so I know have no security which is unacceptable How do I contact customer services ?

Hi, we are very happy with the security cameras but are about to return them because of the app. I thought I'd check to see if there's a setting that fixes our concern before returning. We had a break-in recently where the guy kicked down our door in 1 kick in the middle of the night. We were excited to get the security camera because it would've been so nice to know he was walking in front of our house before entering it. However, this app takes a full 10 seconds to alert us when motion is detected. The man would've been in our house by then. Is there a way to decrease the notification time, or is this being worked on? Thank you.

I own four Tuya Hawkray C1 Security Cameras that I have installed onto your Android VicoHome app. Today, the Motion Detection >>> Duration: 3 Minutes feature became grayed out and no longer works. It had been working up to now. The same problem is on all four cameras. I can set the time for 10, 15, or 20 seconds but not for 3 minutes. I recently updated the firmware to version 0.6.4(c25ce7). My SD cards are 117.7G. They have been working fine. What do you suggest?

How do you play back video

I recently purchased four cameras. I tried to activate and install them yesterday. Two I was successful with while the other two keep showing off line. I tried to reactivate them but it will not recognize the cameras, nor let me scan the bar code. Also, when I click on the home button, nothing happens. I would like to have a telephone number so that I can speak with a live representative rather than exchange numerous texts. Should I not hear back from you by the end of business, Thursday, July 7, I shall return the cameras and pursue other companies' products. Thank you. Mark R. Schoenfeld, MD

I’ve just installed and formatted a micro SD card in the camera. How do I get it to save videos ?

I need to know if the camera has a historical database as I never had my notifications on? I’m trying to pull up images from last night

The camera and app are useless. I have left several messages through the app with mo response. Can't get the app to update. I uninstalled it and now it won't reinstall. Therefore, the camera is useless. Don't buy a camera from this company.

I bought the camera on Nov. 15,2021 today the camera went offline I can not get the camera to turn on I tried reset on camera without no result. I place camera on charging a green line come on but camera does nothing

I live 4 hrs away from my other half and I have installed the Vicohome camera and want to share it with him but he is not here to scan the code. Is there another way to share the app with him?

I've had the cameras for over a year with no issues. Today I can not livestream. It says "Livestream timeout". ItThey do however pick up motion detection and record. I tried reinstalling the App, turning cameras on and off and using the reset button. I also reinstalled the cameras with the same results. It does livestream for a few seconds once in a while but then the App shuts down.

I just ant to know how to change the camera order in the Vicohome app

We've had your camera about a year on the garage. About 2 months ago it quit working. Says offline. We've tried all the trouble shooting, etc. I need a contact number to talk to someone to help me. We renewed our subscription thinking that was the problem but it wasn't so I've cancelled our subscription since it's not working, why pay for it. Please advise!

My camera said Live stream timeout how I will be fix it ?

I can't add a friend to my two cameras. Please advice ASAP or sending cameras back. Thanks, Renee

I am having a problem with trying to set up the VicoHome app on my tablet. I already have it set up on my smartphone. How can I set the app for both my smartphone and my iPad? Also, it came with a solar panel to keep the camera charged. The camera seems to not work with the solar panel. The battery continuously run down while connected to the solar panel and I have to take the camera down to recharge the battery. Can this be resolved so that the solar panel will charge while the camera is on?

I bought 2 of the wireless cameras 4 months ago. Had a few hiccups while trying to figure out the app. Once I figured it out they work absolutely amazing! The motion detection can be a little touchy but I'd rather it record every movement than only a few. I see alot of people complaining about issues that can be resolved simply in the app. Learn how to use the app and they'll work as intended. Also need to make sure they are in range of wifi signal so they work properly. If need be buy a wifi repeater/booster like I had to do. I give 4.5 stars out of 5. This is not a review where i was given free cameras. I bought them with my own money!

I have a camera set it out looking directly at my stairs. The stairs are clearly in the camera view. However people come on my stairs and it does not record it. But it does give me false notifications when there’s absolutely nothing there. I tried to get customer support and they want to charge me tell me why this isn’t working correctly. If the products not doing what it supposed to do they should be giving me free support

I never bought camera and pay a monthly fee for what.. I do not like that I would of never bought camera

We set up our camera today and it is working well, with the exception of one thing. I am not receiving a notification when someone comes to our door. I have thoroughly looked through the instructions booklet and through the app as well, and there is nothing mentioned about how to set that up. I do have my push notifications in my main phone setup properly set, so it isn’t that. Please advise me how to set notifications to your phone when someone is at your door. Thank you. ~Sarah Day

I have 2 cameras recently purchased. Normally the app home screen shows both cameras but it is showing only one. When I go to camera management it shows in power saving mode but when I try to go live it does not show me the screen. The library is recording that view but why does my camera screen not show on my home screen? It only shows the other camera

I purchased 2 cameras and worked well for a while. I had an incident at the house where something happened but there is no footage at that time. I need to retrieve this videos, so am I able to load deleted videos? And or can I retrieve the video of this specific time? Please and Thankyou Dylan

The app has deleted itself and disappeared from the playstore. What is going on? Need access urgently

We have your camera set up and recording, but it times out to fast can we set it for longer durations longer then 20 seconds, would prefer minutes. For instance a FedEx driver pulled up that it recorded , but didn't get him walking up the driveway , the next recording was him walking away,, great footage of his back

We have your camera set up and recording, but it times out to fast can we set it for longer durations longer then 20 seconds, would prefer minutes. For instance a FedEx driver pulled up that it recorded , but didn't get him walking up the driveway , next recording was him walking away,, great footage of his back

Can i use Vicohome from Windows PC? Where is download? IC

How do add an additional administrator?

I purchased the vicohome wireless camera. Mosel CG1. I can't connect the camera after watching several videos. I think it's because of my wifi , which is 5g and it says its support 2g. Is there any other way to connect this camera to work.